Senior Applications Specialist | Enterprise Resource Planning (ERP)

Logan Health•Kalispell, MT

22h•Hybrid

About The Position

At Logan Health, we're more than just a healthcare provider – we’re a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place, you’ll be proud to call home. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Join the IT ERP Team at Logan Health! Location: Logan Health Medical Center – Kalispell, Montana Schedule: Day Shift – 8 Hours | Full-Time – 40 Hours Following successful on-site onboarding, this role may offer the opportunity to transition to a hybrid work arrangement, based on performance and at the discretion of leadership. At Logan Health, technology plays a vital role in delivering exceptional patient care. We are seeking a Senior Applications Specialist ERP who thrives at the intersection of healthcare operations and technology. In this role, you’ll serve as a project leader and subject matter expert responsible for implementing, supporting, and optimizing the healthcare information systems that power our organization. This position partners closely with clinical, operational, and technical teams to translate real-world healthcare needs into effective system solutions. You will help ensure our application systems are functional, integrated, and continuously improving — ultimately supporting caregivers in delivering outstanding patient care. If you enjoy problem-solving, collaborating across teams, and making meaningful improvements to healthcare technology, this role offers an opportunity to make a real impact.

Requirements

Minimum of one of the following: Bachelor’s degree in Health Information Management, Computer Science, Health Information Technology, or related field, OR 5+ years of healthcare IT or related industry experience
Experience with Enterprise Resource Planning
Current Oracle Fusion certification, or ability to obtain within 30 days of hire
Demonstrated project management experience, including implementation of software application systems
Strong problem-solving, analytical, and leadership skills
Excellent verbal and written communication skills, with the ability to communicate effectively with diverse audiences
Strong organizational skills, attention to detail, and ability to prioritize and manage multiple tasks
Ability to work independently and collaboratively in a team environment
Strong interpersonal skills and ability to handle sensitive or confidential information with professionalism
Solid understanding of personal computers and common software applications (such as Microsoft Office)
Minimum of one (1) of the following required: Bachelor’s degree in Health Information Management, Computer Science, Health Information Technology or related field. Minimum of five (5) years’ related job or industry experience.
Possess leadership, problem solving, and analytical skills required.
Strong understanding of both common software applications (ex. MS Office) and personal computers required.
Possess project management skills and experience implementing software application systems required.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Nice To Haves

Experience working with hospital or clinic application systems
Experience with Meditech and/or Oracle Fusion
Experience supporting software application implementation and optimization
Familiarity with database structures, reporting tools, or data management systems
Knowledge of healthcare workflows and clinical operations
Experience with hospital and clinic application systems (preferably Meditech), application support, implementation experience, database structures/tools, and reporting tools preferred.

Responsibilities

Application Support & Optimization Provide high-quality customer service and end-user support, including configuring applications, building system tables/dictionaries, creating user access, troubleshooting issues, and ensuring timely resolution or escalation across our entire ERP system.
Monitor service requests and system functionality, identify problems and root causes, and lead efforts to resolve issues and improve system performance.
Collaborate with end users to implement, optimize, and maintain application systems and content.
Project Management & Implementation Serve as project manager for the implementation, support, and integration of healthcare information systems.
Participate in system planning, design, build, testing, training, and go-live activities.
Manage work plans, timelines, and project tasks while coordinating with users, vendors, and leadership.
Facilitate project teams and guide decision-making across departments to ensure successful project outcomes.
Systems Integration & Workflow Improvement Translate clinical and operational needs into functional system requirements.
Serve as liaison between end users and software vendors.
Assist with development of system interfaces, workflow design, table mapping, and specification development.
Conduct integrated system testing and apply quality management principles to ensure system reliability.
Continuous Improvement Demonstrate strong problem-solving, analytical thinking, and issue management skills.
Support change management and production system updates.
Stay current with healthcare technology trends and pursue professional development opportunities.
Provides high quality customer service and end-user support, including, but not limited to; configuring applications, building system tables/dictionaries, creating user access, troubleshooting, and issue resolution with consistent follow-through and timely escalation to vendors and/or leadership as applicable to assigned area(s).
Identifies problems, probable causes, and impact on operations. Reports problems to the appropriate parties, leads the effort to find solutions, and determines the optimal course of action. Independently and/or collaboratively brings issues to a complete resolution.
As applicable to assigned area(s); Exhibits project and implementation skills, including understanding of and participation in planning, design and build, testing, end-user training and cutover and go-live activities as applicable to assigned area(s).
As applicable to assigned area(s); Exhibits knowledge of work plans and manages tasks and timelines. Facilitates group projects toward successful completion of goals, effectively and independently facilitates decision-making with users and leadership in multiple venues and environments as needed. Assumes full ownership of all outcomes, start to finish. Multitasks and prioritizes tasks utilizing appropriate critical decision-making skills.
As applicable to assigned areas; Exhibits an understanding of the integration between modules and the interaction/impact changes cause within the modules. Assists in the development of interfaces, design, workflow, specification development, table-mapping, and testing. Executes testing in an integrated environment while incorporating quality management concepts.
Exhibits fundamental HIT knowledge and skills including problem-solving, analytical skills, issues management and escalation, change control, production change management, and creation of design specifications or documentation.
Exhibits knowledge of hospital and/or clinic workflow and incorporates into problem solving, support, and implementation.
Pursues opportunities for self-development. Stays current with industry trends as they relate to job responsibilities.
Maintains regular and consistent attendance as scheduled by department leadership.