Senior Associate, ISS Operations

BDO USA•Austin, TX

5d•$80,000 - $95,000

About The Position

The Industry Specialty Services Senior Associate works with the ISS Senior Manager to establish and maintain effective operations necessary to enable BDO professionals to deliver a positive client experience throughout the contracting process and onboarding to new engagements. The successful ISS Senior Associate enjoys bringing order to inherently complex circumstances, and will find satisfaction in the process of ensuring the details of a critical process are accurate and complete.

Requirements

Bachelor’s degree, required; degree with a focus in Public Administration, Organization Management, preferred
Four (4) or more years in business process, project management, and solution implementation, required
Proficient in Microsoft Office suite, including Word, Excel, SharePoint and Outlook, required
Superb organizational skills and attention to detail
Excellent written communication skills, and ability to work efficiently and effectively both independently and in groups
Willing and eager to learn and understand new software applications and systems, with a bent toward continual improvement of processes
Proactive mindset and ability to think ahead and identify/anticipate problems before they arise

Nice To Haves

Industry experience in government contracts or grants management, preferred
Experience with Docusign, CRM software and Smartsheet, preferred

Responsibilities

Client Onboarding Operations:
Provides time-sensitive contract documentation needs including:
Creating accurate drafts on approved templates,
Submitting requests and updates to the legal department’s Contract Management system,
Contract execution at the direction of ISS Principals
Works with project managers and leaders to follow approved processes and procedures, with an eye toward opportunities for increased efficiencies
Determines which centralized admin support teams are needed to provide a streamlined, successful experience for client-facing professionals
Completes (or coordinate with other departments to complete) Vendor documentation required by Clients
Carries out timely execution of procedures required for onboarding new subcontractors and independent contractors to Client engagements.
Maintains accurate and complete business-side contract records
Communication:
Effectively communicates with leaders, project teams and staff to ensure that information is clear, concise and effectively executed.
Builds trusting relationships with Practice Leaders such that successful strategic actions executed in one office or region can be shared with other offices and regions
People:
Supports Industry Specialty Services professionals at direction of ISS Senior Manager.
Supervisory Responsibilities:
N/A