Senior Associate, Program Management

Radar•Sunnyvale, NY

24d•$90,000 - $144,000

About The Position

This role leads the optimization and post-go-live integration of RADAR’s platform across pilot and fleet deployments. You will act as the main liaison between RADAR’s engineering organization and retail customers, ensuring ongoing success and scale of the solution. You will collaborate cross-functionally to surface performance issues, quantify performance, and implement improvements to maximize value for the customer.

Requirements

You have 4+ years experience in project coordination, technical support, or implementation.
You have experience working across technical and customer-facing teams.
You have proficiency in project tracking tools and implementation documentation.
You have demonstrated success working cross-functionally across engineering and customer teams.
You have strong analytical, documentation, and stakeholder communication skills.

Nice To Haves

You have a background in retail, including one or more of the following: Inventory Management, retail technology deployment, Solutions Associate, or IT Systems/Information Management.
You have a Lean or Six Sigma training.
You have a Bachelor's degree in Business, Engineering, Computer/Data science or related field.

Responsibilities

Learn Radar’s mission, technology stack and core values.
Complete onboarding and security compliance training.
Review RADAR’s solution architecture and integrations with fleet customers.
Review ongoing engagements and upcoming deliverables with fleet customers
Analyze current QA and monitoring to identify key improvement opportunities.
Conduct stakeholder interviews to document known pain points.
Shadow current engagements to understand the flow of feedback, escalation and remediation
Coordinate internal tasks related to technical configuration, testing, and integrations.
Drive customer-facing meetings
Track cross-functional dependencies using standard planning tools.
Schedule and document customer readiness checkpoints.
Provide program status reporting to customers and leadership
Own program planning, timelines, dependencies, and success metrics
Ensure deliverables meet agreed-upon scope and deadlines
Act as the single main point of contact with customers for technical questions, in partnership with Customer Experience team