Senior Associate, Project Manager | Small Business Bank

Capital One•McLean, VA

About The Position

In the Small Business Bank, our customers are the lifeblood of the US economy. Small businesses make up 99% of businesses in the US and account for 44% of the country's GDP. We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. It’s an exciting time to join the Small Business Bank as we build and scale a national digital small business bank. On the Small Business Bank Chief of Staff team, we serve as a vital operational and strategic partner to ensure the organization is optimally positioned to achieve our mission. We support and elevate the incredible culture we have built, and enrich the associate experience by connecting them to information, resources, each other, our customers and the communities we serve. The team is seeking a dynamic and driven Senior Associate, Project Manager to join us on our journey. In this role, you’ll blend project management with strategic communications to achieve inspiring results. You’ll play a central role in driving top of house initiatives that fuel our SBB strategy and enrich our culture. You’ll partner closely with members of the Chief of Staff team, key stakeholders across the organization and horizontal partners to deliver across project objectives.

Requirements

Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization and ownership to drive work to completion
Possess excellent organizational skills and the ability to be goal/execution-oriented
Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing oral and written communication skills along with presentation skills
Showcase strong customer-orientation and proven track record of collaborative work relationships
Be able to react seamlessly to change in priorities
Exhibit strong business acumen and executive presence with a history of establishing and growing trusting relationships
Showcase the ability to distill complex content into clear, concise project updates and plans
At least 1 year of experience in project management
At least 1 year of communications experience

Nice To Haves

2+ years of Project Management experience
2+ years of communications experience
PMP, Lean, Agile or Six Sigma certification

Responsibilities

Drive operational excellence: Build and manage the frameworks and routines that keep our team moving, lead small-scale projects with precision, provide execution support to ensure high-priority initiatives stay on track
Power internal communications: Work effectively with lead communicator to advance the communication strategy and implement a range of creative solutions to reach key target audiences
Craft the SBB story: Identify themes, topics and content that will resonate with target audiences and meet strategic business objectives, build a thoughtful content calendar while collaborating with associates across the organization to write engaging and compelling content
Analyze, advise and influence: Leverage data and insights to inform narratives and influence innovative and well-managed programming and communications content
Enrich the culture: Support programs and routines, such as quarterly Town Calls, that ensure connectivity and enrich the culture, work with team members and partners to assist in project planning and design

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

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