Senior Associate - Senior Risk Associate, Supply Chain Solutions (Work From Home)

Capital One•Chesapeake, VA

4d•Remote

About The Position

Senior Associate - Senior Risk Associate, Supply Chain Solutions (Work From Home) Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 75024 (Plano, TX) 19801 (Wilmington, DE) 68521 (Lincoln, NE) 56301 (St. Cloud, MN) Supply Chain Solutions (SCS) manages over 2 billion customer interactions annually for Capital One. SCS partners with over 25 suppliers and is accountable for ~$1B spend. In addition to managing and influencing every aspect of the credit card production and print media/marketing global supply chain (from paper mills to card manufacturing and logistics providers), this team delivers innovations across direct marketing and keeps Capital One out in front of the competition. SCS is embarking on an exciting transformation journey and we are looking for a Principal Associate in risk management to join our team! The Well-Managed Solutions (WMS) team within SCS is currently hiring for a Senior Associate (SA) that will take our Well Managed transformation to the next level in our testing program, furthering the top-notch brand that WMS has built. The SA will be responsible for the continuous support of our processes and controls to support our Card operations and will ultimately be assessed in our risk assessments as part of the Design/Operating Effectiveness testing for automated/hybrid/manual controls. As a key member of the WMS team, this role will collaborate with Risk Management leadership, as well as stakeholders across first and second lines to deliver results that have a direct impact on the company’s bottom line. Specifically, the Well-Managed Solutions (WMS) Team within SCS is leading a multi-year transformational Well Managed journey focusing on: Strengthening the Control Ecosystem - working closely with all Card business areas to enable deeper risk mitigation and requirement compliance working closing with all Card business areas to enable better business results through process, risk and control capabilities and insights Amplify Simplification & Automation - integrating related work to drive more efficiency and effectiveness, while advancing the journey to reduce manual processes and seize the power of data Drive Sustainability - proactively adopting digital solutions and right-sized advisory governance to enable sustainable risk management Core capabilities for this key role include a strong collaborative mindset with substantial risk management and controls testing expertise coupled with a balanced approach to driving effectiveness and efficiency to enhance both business and risk management processes and programs. This role requires a well-rounded and seasoned individual who is comfortable adjusting their approach to meet unique needs across multiple stakeholder groups within a complex organization. Successful candidates will demonstrate a proven track record of controls testing execution and oversight; change resiliency to maintain momentum in a dynamic, fast-paced and complex environment and among competing priorities; and strong partnership and communication skills to engage and influence critical stakeholders. The preferred candidate will have experience working in Compliance and/or Risk Management organizations within a major financial company specifically focused on physical card/plastics productions, with a solid understanding of process management frameworks, risk and control methodology, control testing methodology, and regulatory requirement management and applicability. The preferred candidate should also have experience with AI tools/Gemini in the Google business suite.

Requirements

High School Diploma, GED or equivalent certification
At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
At least 2 years of experience in Audit or Compliance Control Testing
Secure home office environment that is free from background noise and distractions
Reliable private internet connection that is not supplied via cellular data or hotspot is required
A private network that is password protected where you have ownership or line of site sight to every device on the network
Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate.
Requirements are subject to change, as new systems and technology is delivered.
Capital One reserves the right to modify internet service requirements with sixty (60) days notice.
Internet Service Provider specs can change by provider and location within the US.
If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 75024 (Plano, TX), or 19801 (Wilmington, DE), 68521 (Lincoln, NE), or 56301 (St Cloud, MN) and report in person, when required, with at least 24 hours notice.
We are unable to consider applicants who: Do not maintain network-compatible internet access Live or work beyond the 100 mile radius of their dedicated location, or Live or work in the state of California.

Nice To Haves

Bachelor's Degree or military experience
3+ years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
3+ years of experience in Audit or Compliance Control Testing

Responsibilities

Assisting with core responsibilities related to developing and BAU risk management of the physical card and paper supply chain process
Maintaining process scoping and documentation for the process
Assisting with the design, development and continuous evolution of SCS manual and automated/hybrid controls for 2nd line validations as well as OE testing oversight
Providing scheduling management for daily, monthly, and annual controls execution
Provide back up execution and training for controls within SCS
Obtaining and maintaining adequate testing support documentation such as workpapers, testing reports, etc. to support the result of reviews including the write-up of findings/issues for reporting
Cross-functional experience in executing testing for manual control and automated/hybrid controls
Assessing Design and Operating Effectiveness of US Card automated/hybrid/operational controls in adherence with enterprise standards and internal requirements for control testing
Identifying internal control weaknesses and recommend remediation to strengthen control environment
Partnering cross-functionally to provide strategic and tactical thought-partnership to effectively evolve control performance
Building relationships and collaborating with key stakeholders