Senior Associate, Strategy - Consumer Intelligence

Capital One • McLean, VA

1d

About The Position

Founded by former strategy consultants, Capital One is a strategy driven company. The Corporate Strategy group engages with ultra-high impact issues that drive the direction and performance of the company. Projects focus primarily on formulating enduring and profitable growth and value enhancement strategies, while working within the business to influence results and ensure follow through. We seek an exceptional and innovative individual to join Corporate Strategy’s Consumer Intelligence team. Consumer Intelligence was formed at the request of the CEO to increase the business’s focus on our customers. Team members function as strategy analysts and work at the intersection of strategy consulting and business analytics to help identify, structure, and analyze open-ended problems, communicate results, and influence senior leadership. Recent examples of work include creating the source of truth for Customer Experience measurement through the Discover acquisition, learning how customers feel about Capital One’s new airport lounges as they launch, and unpacking how and why consumers use various peer to peer payment capabilities. As a Senior Associate on the Consumer Intelligence team in Corporate Strategy, you will bring consumer insights to life and influence highly strategic decisions. You will work on a variety of different initiatives in a team environment. Many of the day-to-day projects emphasize a need for strong analytical thinking and problem-solving skills. Key to success in the role will be synthesizing information from various sources, designing research and performing analysis, and integrating findings into cohesive and insightful presentations and summaries.

Requirements

• Bachelor’s degree
• At least one year of experience in Business Analysis, Strategy Consulting, Data Analysis, Financial Modeling, or a combination
• At least 6 months of experience using SQL, joining disparate datasets, and driving insights

Nice To Haves

• Experience in quantitative programming languages, such as Python and R
• Experience using business intelligence tools, such as Amazon QuickSight, Tableau, and Looker
• Proficiency using GitHub for version control, ensuring analysis is reproducible, well-documented, and follows collaborative coding best practices
• Ability to analyze and solve problems independently in a constantly changing environment
• Ability to take a hypothesis-driven approach to solve strategic problems and quickly focus on highest leverage areas
• Robust workstream management skills, including thoughtful attention to detail and skillful balancing of multiple priorities
• Strong interpersonal skills, with experience influencing decision-making outside your core team
• Demonstrably strong written and verbal communication skills
• Experience with survey design and analysis of customer survey data
• Experience with panel-based research and vendor management

Responsibilities

• Help ensure that leaders across Capital One know how our customers feel, and take an active hand in ensuring company strategy is centered around identifying and solving customer needs
• Design and execute rigorous analyses for senior executives related to customer opportunities, leveraging large scale quantitative research, analytics, design thinking, and other approaches
• Design and maintain complex queries to join large disparate datasets and drive insights
• Build interactive dashboards that allow stakeholders to self-serve insights
• Identify opportunities to automate and streamline SQL analysis and critical Executive reporting
• Help evolve consumer surveys, working with research panel providers to deliver results
• Independently manage work streams and drive results while contributing to collaborative group problem-solving

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Learn more at the Capital One Careers website.
• Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level