Senior Associate: Technology Analyst
About The Position
As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth — driving the company's success. We are seeking an experienced and innovative Technology Analyst to join our dynamic technology team New York Life. This individual will be responsible for analyzing business needs and delivering scalable, secure, and high-performing solutions that align with business objectives. The ideal candidate has a strong background in enterprise systems, Agile and Scrum practices, and can lead cross-functional teams through the full software development lifecycle.
Requirements
- Bachelor's Degree required, or its foreign equivalent, in Computer Science, Information Systems/Technology, Engineering, or Business Administration
- 5+ years in insurance, financial services, or regulated industries with experience in MarTech tools such as Adobe Experience Platform, Salesforce CRM, Salesforce Marketing Cloud and/or digital marketing platforms like Adobe Campaign.
- 10+ years of prior experience in marketing and/or marketing technology as a product owner, product manager, technology analyst, or engineering
- 5+ years of people management experience managing a team of analysts, consultants, technology analysts, and/or configurators
- Demonstrated ability to interpret technical documentation and visualizations, including system architecture diagrams, data flow diagrams, and process models, to effectively communicate technical concepts to business and technology stakeholders.
- Advanced problem-solving skills, demonstrating the ability to identify, define and understand a problem, have knowledge of root cause analysis, and research effective solutions for the customer
- Proven leadership, negotiation and relationship management skills; experience working with large and complex business stakeholders teams
- Passionate about process improvement and proven ability to creatively solve problems
- Exceptional presence and experience in communicating and presenting
- Extensive hands-on experience working across multiple disciplines, presenting findings to an executive audience and publishing findings in written format
- Handles multiple competing priorities in a fast-paced, deadline-driven environment
Nice To Haves
- Agile methodology and agile management tools as JIRA (including Ativo, Agile Poker, Structure plug-ins) and Confluence; certification (e.g., CSM, SAFe Agilist, PMI-ACP) is a plus
- Experience utilizing GenAI tools (e.g., ChatGPT, Gemini, Copilot) to increase productivity, streamline processes, and create seamless experiences for stakeholders
- Experience with cloud, data integration, analytics & reporting platforms, and/or AI/ML applications
Responsibilities
- Ensure complex requirements are fully understood by configuration, development, integration and testing teams to efficiently implement Agent Marketing Tools for NYL
- Provide guidance, coaching and quality reviews of team’s work including, but not limited to, defining business rules and use cases, creating requirements, documenting process flows and mapping data between applications
- Document requirements for our most complex, high-value features
- Partner with Product Owners to define acceptance criteria for key features of new technology
- Partner with architects, engineers, designers and testers to design best practice solutions that satisfy business requirements effectively building a bridge between business and technology
- Build trusted relationships across product owners, vendors and various technology teams to ensure business functionality is understood and properly prioritized
- Support change requests with project management and solution delivery teams to identify impact and prioritize
- Partner with QA/UAT to design optimal test coverage based on acceptance criteria, business impact of defects, and technical risk for defects
- Provide requirement clarification to assist with troubleshooting, remediating and managing production issues and defects during normal business hours
Benefits
- We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs.
- Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
