Senior Autonomy Operations Manager

Nuro•Mountain View, CA

5d•$132,300 - $198,450•Onsite

About The Position

We are seeking a Senior Operations Manager to spearhead our on-road testing and mission execution in the Bay Area. The on-road team plays a pivotal role in driving the success of Nuro’s hardware, software, and commercialization objectives. As the on-site leader, you will be instrumental in overseeing our data collection, validation, pilot rollouts, and vehicle platforms. You will manage a large, multi-layered team and help promote operational excellence while maintaining a high safety standard. This role is critical and requires extensive experience in team leadership, management, strategic planning, customer focus, technical proficiency, and effective execution.

Requirements

Experienced Lead of Leaders: 7+ years of experience in operations management, with a proven track record of managing managers and overseeing large-scale, 24/7 organizations in high-stakes environments like AV, robotics, or complex logistics.
Comfortable Navigating Ambiguity: Thrive in "gray areas" and can maintain momentum despite shifting priorities or incomplete information. Possess the confidence to make sound decisions and provide clear direction to the team in an ever-evolving R&D environment.
Rapid Learner: Have a high capacity to learn and adapt, quickly mastering new technical systems, operational tools, and industry-specific concepts to lead effectively in a cutting-edge field.
Strategic Thinker & Tactical Executor: Can pivot seamlessly between high-level organizational design and the "boots on the ground" reality of daily mission execution.
Data-Driven Problem Solver: Have a track record of using data and analytical tools to identify operational bottlenecks and implement Continuous Improvement (CI) projects that drive efficiency.
Exceptional Crisis Manager: Remain composed in high-pressure situations, able to lead a team through emergency response, troubleshooting, and rapid resolution of technical or operational issues.
Master of Cross-Functional Influence: An expert communicator who can bridge the gap between technical engineering teams and field operations, advocating for the team's needs while supporting broader company goals.
Champion of Safety & Culture: Have an unwavering commitment to safety and a proven ability to foster an inclusive, performance-driven culture built on accountability and transparency.
Process Architect: Don't just follow workflows; but build them. Have experience creating scalable systems and the documentation necessary to support a growing organization.

Nice To Haves

Experience in the Autonomous Vehicle industry and are deeply familiar with the technical details of AV systems
Familiarity and professional experience in machine learning
Have experience working at the intersection of hardware and software

Responsibilities

Oversee autonomous vehicle operations, managers, and field personnel, ensuring paramount safety, performance, and efficiency across all daily missions.
Set clear expectations and manage performance for a multi-layered team, providing dedicated coaching and mentorship to first-line supervisors and managers.
Serve as the primary escalation point, advocating for your team and collaborating effectively across Hardware, Software, Autonomy, Product, Legal, and senior leadership.
Drive strategy, OKRs, and organizational design, aligning complex mission workflows and resource allocation with Nuro’s overarching company objectives.
Foster a culture of safety, inclusion, accountability, and continuous improvement, ensuring workflows are executed to a high standard and information is effectively disseminated.
Demonstrate strong judgment, independently solving complex cross-functional problems and making critical decisions on mission priorities.
Build scalable systems and processes, identifying opportunities to address operational bottlenecks analytically through Continuous Improvement projects.
Directly oversee fleet and resource coordination, ensuring the effective execution of weekly plans and the agile reallocation of resources.
Provide technical leadership and direction, upholding operational excellence and promoting a performance-driven, transparent culture through exemplary leadership.
Respond to and appropriately escalate emergency and troubleshooting situations with composure, following high-priority issues through to full resolution.
Collaborate with and provide feedback to various teams on new vehicle integration, testing, software development, and partner demonstrations.
Lead strategic planning to ensure the development, achievement, and tracking of key performance indicators (KPIs).