Senior Benefits Administrator

RVO Health•Charlotte, NC

16d•$62,000 - $84,000•Hybrid

About The Position

RVO Health is seeking a knowledgeable and detail-oriented Senior Benefits Administrator to administer and support our employee benefits and leave of absence programs. This role is responsible for the day-to-day administration of health, welfare, retirement, and all ancillary benefit programs, including self-insured plan operations, benefits billing, and comprehensive leave management, ensuring compliance, accuracy, and an excellent employee experience. Benefit programs may evolve over time, and this role supports current and future benefit offerings as needed. This role reports into the Compliance & Benefits Manager and works cross-functionally with HR Operations, Payroll, Finance, Legal, and third-party vendors to ensure benefit and leave programs are administered consistently, compliantly, and cost-effectively. To prioritize togetherness, culture, and accountability, RVO Health operates on an in-office work schedule. We expect employees to work from our Fort Mill, SC office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

Requirements

5+ years of progressive benefits administration experience, including hands-on support of self-insured health plans
Demonstrated experience administering health, welfare, retirement, and ancillary benefit programs
Proven experience managing benefits billing and reconciliation
Strong working knowledge of ACA, ERISA, HIPAA, FMLA, and applicable state leave laws
Experience working with TPAs, PBMs, stop-loss carriers, and third-party leave administrators
High attention to detail with strong analytical, organizational, and documentation skills
Ability to manage multiple priorities while maintaining accuracy and compliance
Clear, professional communication skills with the ability to explain complex topics to employees and managers

Nice To Haves

Experience with ADP Workforce Now or similar HRIS platforms preferred
Experience supporting international benefits programs a plus

Responsibilities

Administer the company’s health, welfare, retirement, and all ancillary benefit programs, including medical, dental, vision, pharmacy, life insurance, disability, voluntary benefits, wellness programs, and any additional benefit offerings
Support day-to-day operations of self-insured medical plans, including coordination with TPAs, PBMs, stop-loss carriers, and other vendors
Ensure accurate eligibility, enrollments, changes, and ongoing plan administration across all benefit offerings
Support the annual Open Enrollment process, including system configuration, testing, vendor coordination, employee communications, and issue resolution
Maintain benefits documentation, policies, procedures, and employee-facing resources
Support employee education and understanding of benefit offerings through communications, presentations, and individual support
Assist with benefits benchmarking and participation in benefit surveys to support market competitiveness
Own benefits billing and reconciliation processes across all benefit and ancillary programs, including medical, dental, vision, life, disability, voluntary benefits, COBRA, and leave vendors
Review monthly vendor invoices for accuracy, eligibility alignment, and contractual compliance
Partner with Payroll and Finance to resolve discrepancies and ensure timely and accurate payments
Track billing issues and trends and proactively escalate systemic concerns
Maintain organized billing documentation to support audits and internal reviews
Own the administration of all leave of absence programs, including FMLA, state leaves, company leaves, military leave, and other statutory or policy-based leaves
Serve as the primary point of contact for employees and managers regarding leave eligibility, timelines, and return-to-work coordination
Partner closely with third-party leave administrators to ensure accurate case setup, documentation, tracking, and resolution
Ensure leave administration aligns with company policy, payroll processes, and applicable federal and state laws
Monitor leave cases for accuracy, timeliness, and compliance, escalating complex matters as appropriate
Ensure compliance with federal, state, and local laws governing benefits and leaves, including ACA, ERISA, HIPAA, FMLA, and applicable state leave laws
Support preparation and filing of regulatory reports and filings, including Forms 1094/1095-C, 5500s, and other required documentation
Coordinate preparation and distribution of required notices and disclosures such as SPDs and SMMs
Support HR Business Partners with escalated or sensitive benefits and leave inquiries
Partner with Legal, Finance, Payroll, and vendors to mitigate risk and resolve complex issues
Escalate complex compliance, policy interpretation, employee relations, or regulatory matters to the Compliance & Benefits Manager or Legal as appropriate
Participate in audits, internal reviews, and special projects as assigned