Senior Billing Operations Product Manager , Amazon Leo

Amazon•Bellevue, WA

About The Position

Amazon Leo is increasing global broadband access through a constellation of over 7,000 satellites in low Earth orbit. Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. We are seeking a visionary leader as Leo's Sr Billing Operations Product Manager. In this pivotal role, you will blend product management expertise with operational excellence to build and evolve mission-critical systems powering Leo's billing operations. You will lead a team that ensures seamless billing for Leo customers while owning the product strategy for internal operational platforms, translating stakeholder needs into product features and championing automation initiatives that support Leo's global expansion. The role requires strategic thinking and operational excellence. As the billing operations product leader, you will drive innovation in billing processes for Amazon Leo's diverse customer segments ranging from B2C consumers to B2B enterprise customers. You will ensure compliance with financial regulations while delivering exceptional customer experience across Leo's global satellite internet service. This position offers a unique opportunity to shape the future of space-based communications by building the operational backbone that supports Leo's mission to bridge the global digital divide. You will lead the transformation of traditional operations into product-driven solutions, creating efficient, scalable, and user-centric systems that enable rapid growth and global reach. The ideal candidate will possess strong operational expertise in billing processes, core product management competencies, and a proven track record of leading complex operational initiatives. As a strategic thinker, you must balance short-term operational needs with long-term product vision while maintaining excellent communication skills to effectively engage with diverse audiences. Your leadership will be instrumental in driving innovation and operational excellence as we scale Leo's global operations.

Requirements

Bachelor's degree in finance, accounting, business, economics, or a related analytical field (e.g., engineering, math, computer science), or a MBA and experience in multiple finance and accounting roles
8+ years of experience in operations, product management, or related fields
Proven track record in billing operations, or similar functions
Experience with process automation and system implementation
Excellence in stakeholder management and cross-functional leadership

Nice To Haves

MBA, CPA, or relevant advanced degree
Strong understanding of B2B/B2C billing management and billing systems
Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of results
International business operations experience
Six Sigma certification or similar process improvement credentials
Experience with agile methodologies
Track record of scaling operations in high-growth environments
5+ years of people management experience
Strong analytical and problem-solving abilities
Exceptional written and verbal communication

Responsibilities

Own the product vision and roadmap for billing operational systems
Drive automation initiatives and system enhancements through partnership with Engineering
Develop strategies for new country launches and custom billing solutions
Influence product decisions for operational tools and platforms
Design and implement scalable operational workflows
Drive continuous improvement through process optimization
Create comprehensive documentation for processes and systems
Ensure compliance and risk management in operational processes
Lead a high-performing team managing billing operations
Foster an inclusive environment that promotes diversity and team success
Influence hiring decisions and performance management
Create mechanisms for team engagement and professional growth
Architect scalable processes for complex B2B contracts and global billing solutions
Establish governance frameworks and documentation for operational excellence
Drive key metrics such as Billing accuracy and error rates across all customer segments (B2C, B2B, B2B2X)
Serve as the primary liaison between Sales, Legal, Finance, and Customer Service teams
Translate stakeholder requirements into actionable product features
Lead process optimization initiatives across organizational boundaries
Build and maintain strategic partnerships with internal teams and external vendors
Partner with Leo Business Customer eXperience (BCX) team to ensure seamless customer issue resolution and amplify customer voice
Influence senior stakeholders through data-driven insights and strategic recommendations specific to satellite internet service delivery
Provide regular status updates and comprehensive reporting to Leo leadership
Develop and implement metrics frameworks to track operational performance across B2B and B2C
Use business intelligence to inform strategic decisions and process improvements
Leverage data analytics to identify trends, risks, and improvement opportunities in satellite service billing
Create data-driven business cases for automation and system enhancements
Develop and maintain performance dashboards for executive reporting
Conduct root cause analysis on billing discrepancies and operational issues

Benefits

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave

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