Senior Billing Specialist
About The Position
At Lexipol, our mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Our top-notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today’s challenges and keep first responders coming home safely at the end of each shift. Working at Lexipol means making a difference – day in and day out. The Lexipol O2C (Order to Cash) team is responsible for billing, customer collections and cash application. We are responsible for generating timely and accurate invoices, ensuring collection of monies owed by customers, and the timely and accurate application of these remittances to accounts receivable. We provide regular and ad hoc operational KPIs and reports as well as communications to internal stakeholders. The Sr. Billing Specialist is responsible for the execution of new subscriptions, one-time billings, and project billing for all Lexipol lines of business. The individual will actively participate in the month-end close process by ensuring month-end tasks are completed on time and accurately. In addition, the Billing Specialist will assist with providing supporting documentation for any audit requests. This role is 100% remote. The Sr. Billing Specialist will report to the Billing Operations Manager, and work very closely with billing team members, others in the O2C team, internal teams, as well as the business related to all aspects of invoicing. This is done through working in these areas of focus:
Requirements
- High School diploma required
- Minimum of 3 years prior billing experience with a focus on SaaS/contract invoicing
- Minimum of 2 years Salesforce experience
- Understanding of subscription billing and revenue recognition
- Understanding Software as a Service (SaaS) business model
- Exceptional data analysis skills required with strong attention to detail (intermediate Excel skills required)
- Strong interpersonal skills and a demonstrated ability to work effectively cross-functionally
- Demonstrate high levels of agility, able to quickly adapt to changing priorities and environments
- Continuous improvement mindset
Nice To Haves
- Bachelor’s degree in accounting/finance, or related field
- Experience with NetSuite billing.
- Previous experience with Salesforce CPQ
Responsibilities
- Ensure precise processing of customer invoices using Salesforce CPQ and integrated billing platforms, validating order data for completeness and accuracy prior to billing.
- Accurately process purchase orders and credit memos across all Order-to-Cash (OTC) functions.
- Manage CPQ amendments for upgrades, downgrades, and cancellations; collaborate with Sales and RevOps to resolve pricing and contract discrepancies.
- Address and resolve billing inquiries from internal teams and customers through Salesforce cases, ensuring timely and professional communication.
- Participate in special projects and ad-hoc tasks to support evolving business needs.
- Support the enhancement and effective use of billing systems including NetSuite, Salesforce, Naviga, MuleSoft, and other middleware platforms to drive automation and accuracy.
- Proactively identify and contribute to process improvements that enhance billing accuracy, efficiency, and automation.
- Assist in month-end billing close processes, ensuring all transactions are recorded and reconciled in alignment with company policies.
Benefits
- Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
