Senior Brokerage Operations Associate
About The Position
Propel is on a mission to empower low-income Americans by simplifying access to government benefits with modern technology. We're a passionate team of 100 Propellers - all working to help our users get through the month, every month. The Role Propel owns Willoughby, a licensed entity building the first app-based digital Medicare brokerage, initially focused on dual Medicare-Medicaid users. We’re looking for a Senior Associate to help build and scale the operational foundation of our business. This is a highly cross-functional, individual-contributor role focused on automation, operations, analytics, and partner execution. You’ll work closely with Product, Engineering, Data, Compliance, and GTM to reduce manual work, improve reliability, and enable Propel to scale into new markets and partnerships.
Requirements
- 3+ years of experience in a startup, management consultancy, or similarly fast-moving environment
- Background in operations, analytics, or product preferred
- Experience supporting a consumer-facing product is a plus
- Strong bias toward action and iteration; comfort building imperfect systems and improving them over time
- Excellent attention to detail and organizational skills, with the ability to manage multiple workstreams simultaneously
- Comfort working with external partners across parallel initiatives
- Strong SQL and Excel/Google Sheets experience
- Familiarity with analytics tools such as Amplitude and Metabase
- Clear, concise written and verbal communication skills
- Experience in insurtech, Medicaid/Medicare, insurance brokerages , or adjacent regulated spaces is a big plus
Responsibilities
- Back Office Automation Build and own internal-facing tools that automate core backoffice and post-enrollment workflows Identify high-impact opportunities to reduce manual effort, improve accuracy, and increase operational efficiency Partner with Product and Engineering to scope, ship, and iterate quickly on automation
- Operations & Partnerships Support and increasingly own key operational partner relationships, including FMOs Manage carrier contracting and onboarding to enable GTM and state expansion Build, maintain, and refine Intercom workflows and macros to support advisors effectively at scale
- Data & Analytics Use tools like Amplitude , Metabase , SQL , and spreadsheets to understand and improve Propel’s funnel Partner with Product, Engineering, and Data to translate insights into execution and prioritization Develop strong intuition for operational metrics and business performance
- Compliance Partner with the CCO and our compliance consultant on annual compliance filings Support compliance incident response and enrollment QA, automating processes where possible Ensure compliance processes scale cleanly as the business grows
- Strategy & Planning Contribute to the operations roadmap and annual planning processes Support goal-setting, benchmarking, and company-wide communications Develop as a trusted IC voice in planning and prioritization discussions
Benefits
- Meaningful work and a strong shared sense of mission
- Remote-friendly work environment with a dog-friendly office in Downtown Brooklyn. The team meets in-person for optional retreats a few times per year.
- 20 Days of PTO
- 4% 401K match
- $10k lifetime spend towards Carrot Fertility
- Excellent Medical, Dental and Vision options
- Other health and mental health focused benefits and perks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
