Senior Business Analyst - Patient Relationship Manager

IQVIA•Durham, NC

1d•Remote

About The Position

The product team within IQVIA’s Patient Support Services (PSS) group is focused on building the next generation of connected solutions that support patients and caregivers on behalf of our clients. As a Senior Business Analyst – Patient Relationship Manager, you will play a pivotal role in translating client and business needs into technical solutions that power patient affordability, access, and adherence programs. This is a highly visible, collaborative role offering the opportunity to work on a stable, high‑impact product while partnering closely with clients, developers, and cross‑functional teams in a fully remote environment, working U.S. Eastern Time (EST) business hours. Job Overview The Senior Business Analyst – Patient Relationship Manager provides expertise and systems support in developing, implementing, and enhancing business systems that deliver new or improved products to clients. This role serves as a bridge between business stakeholders, clients, and technical teams, owning the requirements process and ensuring solutions align with both client needs and platform capabilities. This is an individual contributor role within a small, collaborative team supporting one primary product, while also sitting within a broader Business Analyst organization that supports multiple systems across the business. The position is client-facing and operates in an Agile/Scrum environment.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of education, training, and experience
5+ years of experience in a Business Analyst, Business Systems Analyst, Technical Project Manager, or similar role
Demonstrated experience owning and executing the requirements process, including translating complex business needs into detailed user stories or functional specifications
Strong ability to understand client requirements and underlying technical systems, applications, and processes
Proven ability to clearly communicate complex technical information to both technical and non-technical audiences
Strong written and verbal communication skills with high attention to detail, consistency, and accuracy
Strong interpersonal skills and a collaborative, team-oriented mindset
Excellent organizational and time management skills with the ability to manage multiple programs and priorities
Ability to work effectively in a deadline-driven environment
Proficiency with Microsoft Office tools, including Excel, Word, and PowerPoint
Self-starter with strong analytical and problem-solving skills and the ability to independently learn new tools and systems

Nice To Haves

Experience supporting patient support services or patient programs related to affordability, access, and adherence
Previous experience in healthcare, life sciences, or pharmaceutical technology environments
Experience working in an Agile or Scrum-based delivery model
Familiarity with JIRA and SDLC processes
Experience creating workflows, process flows, or system diagrams using tools such as Lucidchart
Familiarity with Confluence as a reference or documentation tool
Exposure to Microsoft Dynamics or other CRM or platform-based systems

Responsibilities

Own the full requirements lifecycle, including prioritizing and translating high-level business needs into detailed user stories that development teams can execute against
Formulate and define system scope and objectives based on a strong understanding of user needs, business processes, and technical capabilities
Analyze business and user needs, document requirements, and translate them into clear functional and system specifications
Collaborate with development teams to define solutions when requirements extend beyond existing core product functionality
Serve as a product expert for users, providing guidance and creative, ad-hoc solutions for advanced use cases
Create and maintain workflow diagrams, process flows, and solution documentation to support implementation and ongoing enhancements
Monitor and evaluate product progress and outcomes of deliverables, recommending improvements based on internal and customer feedback
Support the identification and mitigation of impediments to ensure successful completion of sprint and release goals
Participate in Agile ceremonies including backlog grooming, sprint planning, and daily standups
Balance client demands, timelines, and system constraints in a deadline-driven environment
Attend and actively participate in client meetings throughout implementation and ongoing support phases
Occasional domestic travel may be required, typically infrequent and limited in duration