Senior Business Experience & Planning Specialist - Institutional Asset Management

PNC Bank • Pittsburgh, PA

3d • $55,000 - $98,000 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Business Experience & Planning Specialist within PNC's Institutional Asset Management organization, you will be based in Pittsburgh, PA or Cleveland, OH. The Senior Business Experience & Planning Specialist for I-Hub Support is on the Institutional Asset Management (IAM) Digital team. In this role you will: Handle complex I Hub requests (enrollments, exceptions, demos, access/security settings, content changes, and special projects) Provide support and identify risk, control, and workflow gaps Partner with colleagues from IAM, AMG Operations, Private Bank, IAM Digital, and related operations/support teams to provide exceptional client service PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience.
• Certifications are often desired.

Nice To Haves

• Enterprise digital platform(s) support in a regulated financial services environment (preferred: I-Hub, I-Hub Admin, I-Link, PayWeb, Siebel, AMtrust, ServiceNow)
• Strong business analysis, problem solving, and process documentation skills
• Demonstrated ability to effectively engage with internal and external users across varying levels of system knowledge and technical proficiency.
• Collaborative team mentality with ability to multitask and shift/rebalance workload easily and efficiently
• Ability to partner effectively with product, technology, and client facing teams
• Clear, professional written and verbal communication skills
• Familiarity with access controls, approvals, and operational risk concepts
• Business Development
• Business Intelligence (BI)
• Competitive Advantages
• Competitive Strategies
• Data Integration
• Data Mining
• Strategic Planning
• Accuracy and Attention to Detail
• Analytical Thinking
• Business Process Design
• Data Gathering and Analysis
• Effective Communications
• Influencing
• Planning: Tactical, Strategic
• Problem Solving
• Strategic Thinking

Responsibilities

• Handle complex I Hub requests (enrollments, exceptions, demos, access/security settings, content changes, and special projects)
• Provide support and identify risk, control, and workflow gaps
• Partner with colleagues from IAM, AMG Operations, Private Bank, IAM Digital, and related operations/support teams to provide exceptional client service
• Supports one or more line of business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives.
• Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives.
• Defines and obtains data collection, research and reporting activities for assigned line of business initiatives.
• Conducts research, analyzes and recommends solutions for key initiatives.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that understands and implements best practices and learning plans to meet business objectives.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level