Senior Business Process Analyst

Centene Corporation

3d•Remote

About The Position

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Position Purpose: Evaluate and analyze benefit configuration processes, initiatives, and requirements to determine instructional documentation and training needs. Design, develop, and maintain training materials and documentation to support benefit configuration and compliance requirements for Health net. This position is fully remote. Candidates will be considered nationally.

Requirements

Bachelor’s degree in instructional design related field or equivalent experience.
6+ years of business process or training experience.

Nice To Haves

4+ years of managed care healthcare experience and business process analysis (i.e., documenting business processes, gathering requirements)
Solid understanding of coding rules (CPT, HCPCS, ICD)
4+ years of claims payment/analysis experience
4+ years of experience in interpreting and implementing compliance and regulatory requirements
Previous experience developing presentations and summarizing issues for executive leadership.

Responsibilities

Analyze technical applications and employee readiness requirements to determine appropriate learning applications for the development and release of training content
Develop instructional templates, work processes, call flows and process flows, and to aid in the development of training materials and facilitation of courses and distribute guidelines to increase productivity
Collaborate with subject matter experts and system business owners to ensure accuracy of documentation and make updates as needed
Manage the training evaluations process
Analyze existing processes, provide feedback and results, and recommend changes to ensure training performance objectives are met
Develop and communicate change management information
Monitor business hierarchies to ensure training is released to appropriate users across business entities
Identify new technologies and business processes to improve training development, delivery, and support
Develop project plans for documenting business processes in alignment with system releases and ensure deliverables are met timely
Conduct Train the Trainer sessions