Senior Business System Analyst

BAYADA Home Health Care • Boston, MA

1d • Remote

About The Position

This is an Execution-Focused Delivery role
The Senior Business Systems Analyst, Practice Technology is an execution-first individual contributor responsible for end-to-end delivery of technology initiatives aligned to practice operations. This role owns initiatives from intake and discovery through delivery, stabilization, and post-implementation follow-through.
This is a hands-on delivery role, not an advisory or coordination-only position. Success is measured by outcomes shipped, problems resolved, operator satisfaction, and execution clarity, even when development work is performed by external vendors.

Requirements

• 4-year degree required
• Minimum of 3 years of experience in Business Systems Analyst related positions
• Experience partnering with external vendors
• Experience in analytics such as, but not limited to, data bricks, Cigma, SQL
• Cross-org implementations, experience working with EMR- products
• Strong project management background and comfortable with technical details
• Proven experience owning delivery of complex initiatives in operational environments
• Strong project execution and follow-through skills
• Experience working with integrated enterprise systems (e.g., EMRs or operational platforms)
• Ability to operate effectively in ambiguity and incomplete information
• Strong written communication skills with a bias toward documentation and clarity
• Willingness to engage directly with users and operational teams

Nice To Haves

• Experience in healthcare or regulated operational environments strongly preferred
• Experience with AI and automation experience
• PMP certification preferred
• Experience supporting, configuring, or optimizing EMR systems preferred
• Hands-on experience with reporting, analytics, or data validation
• Background in product operations, platform delivery, or systems enablement

Responsibilities

• Delivery Ownership & Project Execution
• Own assigned initiatives from intake through completion
• Create and maintain clear project plans, including scope, milestones, risks, and dependencies
• Drive execution across vendors, support teams, and internal stakeholders
• Proactively identify blockers and escalate with recommended options
• Accountable for timelines, readiness, and quality of delivery
• This role is expected to execute and deliver, not simply participate or coordinate Practice Engagement & Workflow Discovery
• Serve as a practice-facing technology lead for assigned work
• Conduct on-site observation, shadowing, and workflow analysis when needed
• Translate real-world operational workflows into clear requirements and delivery plans
• Build trust with operators through presence, responsiveness, and follow-through
• Direct engagement with end users and operational teams is a required part of this role
• Requirements & Solution Definition
• Elicit, document, and clarify business and system requirements
• Produce clear written artifacts, including: Problem statements Requirements summaries Assumptions and constraints / Decisions and tradeoffs
• Ensure shared understanding and alignment prior to development or configuration work
• Tier-4 Support & System Stewardship
• Act as a Tier-4 escalation point for complex system issues
• Lead resolution of high-impact incidents, including communication and follow-up
• Partner with support teams to ensure issues are routed, resolved, and documented appropriately
• Identify recurring issues and recommend systemic improvements to reduce future risk
• Data & Analytics Enablement
• Use data to validate issues, inform decisions, and confirm outcomes
• Participate in QA and validation of reports and analytics outputs
• Comfortable working with reporting tools and data sources (e.g., Databricks, Tableau, SQL-based systems)
• Ability to independently investigate data or reporting issues is a strong plus
• Insight and validation are required; deep engineering expertise is not.
• Communication & Visibility
• Provide regular written status updates on active initiatives
• Communicate incidents, risks, and outcomes clearly to leadership and stakeholders
• Document decisions, lessons learned, and knowledge for reuse and continuity

Benefits

• Award-winning workplace: proud to be recognized as a Best Place To Work by Newsweek, Forbes, and Glassdoor
• Weekly pay
• Work Life Balance: Monday-Friday hours, Eastern time
• AMAZING culture: we are a mission driven nonprofit organization, focused around three core values of compassion, reliability, and excellence.
• Strong employee values and recognition: we utilize a BAYADA Celebrates page for daily recognition, along with Hero spotlights, Key Action of the Week meetings to connect back to our mission and celebrate staff, discounts/perks and partnerships, an Awards Weekend trip, and more.
• Diversity, equity, inclusion, and belonging: Join groups like our Women in Limitless Leadership Employee Resource Council, Lean In circles, Racial and Ethnic Diversity (RED) Council, Pride LGBTQIA+ Council, Military Community Network, Solutions and Accessibility for Equality (SAFE) Council, Fostering Acceptance Inspiring Trust and Harmony (F.A.I.T.H), and more.
• Growth opportunities: advancement opportunities, continued education opportunities, Udemy courses, webinars, and more
• Benefits: BAYADA Home Health Care offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit and employee assistance program. To learn more about BAYADA Home Health Care benefits, https://www.bayada.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level