Senior Business Systems Administrator

Dôen•Los Angeles, CA

About The Position

We are seeking a highly skilled Senior Business Systems Administrator to oversee and optimize our core business systems including NetSuite (ERP), Shopify and Airtable. As a key member of our technology team, you will drive system reliability, scalability, and innovation while partnering closely with Operations, Finance, Product and Retail teams. This role will ensure that all systems within our tech stack are well-maintained and seamlessly connected—enabling efficiency, visibility, and growth across the organization. You'll also lead integration projects for new systems and help the company take proactive approaches to ensure data is accurate and reliable across systems and teams. The ideal candidate has strong expertise in retail systems, iPaaS integrations and data management, paired with solid project management and cross-functional communication skills.

Requirements

5+ years in business systems management, technical integrations, or similar roles within retail, fashion, or e-commerce environments
Expert-level knowledge of:
NetSuite ERP (customization, SuiteScript, saved searches, workflows)
Shopify Plus (API, apps, custom integrations, order/inventory management)
Celigo Integration Platform (flow design, error handling, optimization)
Project leadership: Proven ability to lead technical projects from inception to launch, managing timelines, stakeholders, and deliverables
Communication and System Design excellence: Exceptional ability to translate complex business needs into sustainable system architecture and provide process mapping and workflow design before implementation
Integration platform expertise: Deep experience with Celigo; familiarity with other iPaaS tools (Workato, MuleSoft, Boomi) is a plus
Data management: Solid understanding of data structures, ETL processes, data mapping, and database concepts

Nice To Haves

Fashion/Wholesale Systems: Experience with PLM Tools, Allocation Tools, Airtable, JOOR, or similar wholesale and operations management platforms
Omnichannel Retail: Understanding of inventory management, order fulfillment, wholesale operations, POS integrations, and financial reconciliation in fashion retail
NetSuite Advanced: SuiteAnalytics, SuiteFlow, custom records, and NetSuite SDF (SuiteCloud Development Framework)
Coding proficiency: Comfortable writing and debugging code in JavaScript, Python, or similar languages for custom integrations and automation
SQL & Database Skills: Experience querying databases and working with data warehouses

Responsibilities

System Optimization & Governance
Data Integrity: Monitor and maintain data accuracy across all integrated systems, implementing automated checks and resolving discrepancies proactively
Maintenance: Implement system upgrades and patches across business platforms
Process Improvement: Identify opportunities to automate manual processes, reduce system friction, and improve operational efficiency through better integrations
Vendor Management: Manage relationships with technology vendors, integration platform providers, and external consultants as needed
Technical Leadership & Integration Management
System Implementation: Own the end-to-end setup and integration of new business systems, from requirements gathering through to configuration, testing, and deployment
System Integrations: Design, build, and maintain integrations in Celigo or other middleware connectors to link NetSuite, Shopify, Airtable, and other platforms
Netsuite Administrator
System Management: Primary troubleshooting support, lead optimization requests, work with external consultants on creating customization and automations
Strengthen Data Reporting: Create and evolve business reporting, allowing users to make impactful business decisions with speed and precision
Training: Support company initiatives to have all users well-versed in report building, finding information and easily updating transactions
Operations Enablement & Communication
Process Documentation & Training: For all new system implementations, deliver clear communication of system structure, technical workflows, and operational processes to the Operations team and other stakeholders
Cross-Functional Partnership: Translate business requirements from cross-functional partners into technical solutions and integration strategies
Change Management: Lead change management efforts for system rollouts, ensuring smooth transitions and user adoption