Senior Business Systems Analyst (Sr. BSA) - Minneapolis, MN

UnitedHealth Group•Minnetonka, MN

5d•Hybrid

About The Position

Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives. Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together. We are seeking a Senior Business Systems Analyst (Sr. BSA) to support business and technology initiatives within a US Healthcare Payer environment. This role partners with business stakeholders, product owners, and technology teams to elicit, analyze, document, and validate business and system requirements, ensuring high quality, secure, and compliant solutions. The Sr. BSA will operate within an Agile delivery model, contribute to solution design within a defined business channel, and ensure that regulatory, quality, and security considerations are embedded throughout the solution lifecycle.

Requirements

5+ years of experience as a Business Analyst or Business Systems Analyst
5+ years of experience with requirements elicitation, documentation, and validation
5+ years of experience supporting Agile / Scrum methodologies
3+ years of testing concepts and quality assurance practices
Experience working in a US Healthcare Payer environment
Experience supporting healthcare regulatory and security requirements
Ability to commute to Minneapolis, MN per Optum hybrid requirements

Nice To Haves

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience)
Healthcare certifications or Agile certifications (CSM, SAFe, etc.)
Experience supporting digital, sales, or member/provider-facing channels
Exposure to data-driven or analytics-enabled solutions
Prior experience collaborating with data science, engineering, or platform teams
Practical understanding of security and compliance considerations
Solid analytical and problem solving skills
Clear and structured written and verbal communication
Stakeholder collaboration and facilitation
Attention to detail and quality mindset
Ability to work independently within defined scope

Responsibilities

Support the gathering, analysis, and documentation of business and system requirements, including functional and non functional requirements
Collaborate with stakeholders to understand and clarify business and technology problems, ensuring shared understanding of objectives and constraints
Translate business needs into clear, actionable requirements (user stories, use cases, process flows, or requirement specifications)
Contribute to the identification and prioritization of solutions through structured analysis and stakeholder discussions
Participate actively in the adopted software development methodology (Agile/Scrum or similar)
Support solution design within a single business or digital channel, ensuring alignment with enterprise standards
Partner with product, engineering, and QA teams to ensure end to end solution quality
Apply a solid understanding of testing methodologies to support test planning, test case review, and defect triage
Demonstrate foundational business knowledge of the US Healthcare Payer ecosystem
Understand and incorporate regulatory considerations (e.g., HIPAA, CMS, state/federal requirements) into requirements and solution design
Maintain awareness of sales, digital experience, and channel-specific workflows as they relate to payer operations
Gather and analyze facts and data to inform solution decisions and trade offs
Leverage existing data sources, reports, and documentation to support analysis
Identify cause-and-effect relationships between known variables, issues, and outcomes
Use insights to support impact assessments and recommendations
Identify and apply relevant security standards applicable to assigned work
Understand security risks and implications when evaluating solution options
Adhere to established security controls, protocols, and data protection practices
Adhere to quality control guidelines and best practices throughout the delivery lifecycle
Consider both internal and external customers when evaluating solution impacts
Track, identify, and promptly report risks, defects, or issues that may affect solution quality
Proactively recommend process or solution improvements to enhance quality and efficiency