Senior Care Access Navigator

VITRA Health • Braintree, MA

8d

About The Position

Vitra Health is hiring, and we believe that our team is the key to our success. That is why we are looking for a Senior Care Access Navigator to join our team. If you’re a passionate, caring, motivated professional who is looking to make a difference in your community, we encourage you to apply today! VITRA Health understands that most caregivers face tremendous financial and emotional challenges, often without compensation or support for their selfless efforts. That's why, at VITRA, we provide comprehensive assistance to caregivers with financial support, a customized care plan, community resources, and caring teams of nurses and case managers. The Senior Care Access Navigator is a brand ambassador responsible for stewarding clients through the intake process for long-term support services. This relationship-based role supports Vitra Health's commitment to excellent healthcare delivery and growth goals. The members of this team employ a strategic approach to ensure families are onboarded quickly and compliantly, and the workflow reflects the daily needs of our consumers.

Requirements

• Fluency in both Spanish and English required.
• Bachelor's degree is strongly preferred
• 2+ years prior experience with sales, relationship management, or client enrollment preferred
• 2+ years' experience and complete comfort using Microsoft Suite
• Excellent problem-solving, customer service, and communication skills required
• Prior experience with Hubspot, Salesforce, Optum, Wellsky, RingCentral or similar platforms preferred
• Demonstrated ability to work independently, and willingness to work in the field if needed

Responsibilities

• Strong ability to take initiative and confidently directs client interactions
• Strong understanding of Vitra Health program offerings, competitive advantages, and operational workflows
• Maintain professional communication with prospective clients through various channels, including phone, email, text, and mailing, at appropriate intervals and with consistency
• Identify credential qualified caregivers for Family Care programs
• Educate families on program policies and regulations
• Collect and confirms relevant consumer and caregiver information
• Support all steps of the intake process as needed, including leveraging regional resources to support consumer experience
• Skilled problem solver in the name of consumer satisfaction
• Maintain the highest standard of confidentiality for all protected health information
• Fosters a culture of customer service and commitment to quality care
• Serves as a brand ambassador for Vitra reflecting our vision, mission, and values
• Shows a genuine interest and compassion for the communities we serve and commitment to the diversity of our clients and team members
• Mentor and supports team members
• Complete other tasks as assigned

Benefits

• Health Insurance with a 75% employer contribution!
• Dental and Vision Benefits
• Supplemental Benefits including Life, Accident, Critical Illness and Disability Insurance.
• 401K with a company match
• Generous Paid-Time-Off
• Competitive pay rate
• Unique one-on-one care environment
• Supportive team structure and company culture with a focus on work/life balance
• Wellness Benefits
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level