Senior Case Manager

New Destiny Housing Corporatio•New York City, NY

3d•$62,000•Onsite

About The Position

New Destiny’s mission is to end the cycle of domestic violence and homelessness for low-income families and individuals by developing and connecting them to safe, permanent, affordable housing and services. To achieve its mission, New Destiny builds and manages housing with on-site services; offers innovative programs that assist survivors in finding and retaining affordable housing; and works to expand access to permanent housing resources for survivors. New Destiny is the largest provider of supportive housing for domestic violence survivors in New York and is a leading advocate in the effort to obtain the resources needed to end family homelessness in New York City. Job Title - Senior Case Manager, Anderson and Morris FLSA Status - Non-Exempt Reports to - Program Director Department - Family Support Program Location - Anderson – 1070 Anderson Avenue, Morris – 2017 Morris Avenue Job Purpose New Destiny is seeking to hire a full-time Senior Case Manager to provide regular on-site services at two of our Bronx locations. Both buildings are service-enriched permanent and affordable housing developments, with half of the units set aside for domestic violence survivors. The Senior Case Manager will work with the Program Director to maintain and grow a robust program focusing on fostering family stability by connecting families to resources; maintaining a violence-free environment and helping children thrive emotionally, physically, and academically. This is a full-time position requiring one late night a week (e.g., 11:00 am to 7:00 pm). The Senior Case Manager will split their time between both sites to provide coverage and services to each site. They will work alongside a Case Manager at each location. The Senior Case Manager will report directly to the Program Director.

Requirements

Bachelor’s degree required. A BSW or BA/S in the areas of Psychology, Sociology, Early Education preferred.
Must have knowledge of services in the Bronx.
A minimum of 2 to 4 years of direct service experience is preferred.
Knowledge and experience assisting individuals to access resources in the areas of housing stability, health &mental health, and food security.
Proven track record in engaging children and adults who have experienced homelessness and domestic violence preferred.
Ability to be empathetic, creative, and resourceful. Experience with trauma-informed care preferred.
The ideal candidate is a person who is highly organized, flexible, and resourceful.
Strong written and oral communication skills, computer literacy and sound judgment.
Bilingual Spanish/English strongly preferred.

Responsibilities

Provide comprehensive case management services to a caseload of 20-25 tenants, including counseling services, crisis intervention, and other appropriate supportive services.
Develop programming and activities in collaboration with the Program Director and the families.
Work with tenants on caseload to create and implement annual wellness plans to meet individual goals.
Conduct annual assessments with tenants to assess stability and ongoing social service needs.
Plan and implement age-appropriate therapeutic activities for children.
Assist with training, coaching, and supporting team of program-wide case managers on subjects such as benefits and entitlements, housing resources and arrears prevention.
Research, organize and implement afterschool programming and occasional weekend activities.
Build connections in the community and provide referrals to stabilizing community programming, including recreational activities, mental health services, physical health services, employment enhancement services, etc.
Work with families to follow-up with schools, clinics, and other providers where appropriate.
Contribute to the program database of borough-specific and city-wide educational and recreational programs.
Maintain a strong relationship with New Destiny Housing’s Housing Stability Services team members who are providing Health and Wellness and Financial Coaching on-site to tenants. This includes following up with referrals and assisting with connection to services.
Attend weekly supervision meetings with the Program Director.
Enter all tenant contacts and group work into ECM on a regular basis.
Collect and maintain information on children and families (report cards, skills evaluation, surveys, etc.).
Conduct monthly meetings and case conferences with Family Support Program staff.
Maintain up-to-date case files and ensure all data is inputted into the case management database.
Contribute to the development of best practices for the Family Support Program.
Work with volunteers and interns to enrich youth and family events.
Other duties as assigned by the Program Director.