Senior Claims Representative General Liability

Dollar General • Goodlettsville, TN

12d • $76,000 • Remote

About The Position

This role manages general and premises liability claims from initial investigation through resolution, including interviewing involved parties, assessing exposure, and developing strategic action plans. It coordinates attorneys and service providers to control costs and drive effective outcomes while ensuring compliance with multi-state liability laws. Strong communication, organization, and claims expertise are essential in a fast-paced, high‑stakes environment.

Requirements

• Excellent written and verbal communication skills
• Strong organizational skills with exceptional attention to detail and effective prioritization
• Proven ability to meet deadlines in fast‑paced environments
• Demonstrated professionalism in handling confrontational or sensitive situations
• Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Collaborative team player with experience working in cross‑functional environments
• Three to five years experience required.
• Extensive insurance claims background with emphasis on premises liability or general liability.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Conducts interviews with injured customers, store personnel and witnesses within twenty-four hours of receiving reported incident.
• Maintains telephone contact with appropriate parties throughout life of file.
• Evaluates monetary exposure of claim utilizing professional experience and investigative skills.
• Controls activities of service providers such as defense attorneys, medical case managers and private investigators to minimize claim expense and maximize results.
• Develops and maintains a proactive strategic plan of action for the life of the file.
• Maintains a working knowledge of general liability laws and statutes for multiple states.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees