Senior Client Manager – Business Insurance

Marsh McLennan • Maryville, TN

5d • Hybrid

About The Position

Senior Client Manager – Business Insurance Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Senior Client Manager at MMA. Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). A day in the life. As our Senior Client Manager on the Business Insurance team, you will be responsible for overseeing and managing client accounts, ensuring exceptional service delivery, and customer satisfaction. This role involves leading the marketing process, preparing comprehensive proposals, binding coverage, and ensuring the accuracy of policy documentation. The Senior Client Manager will also mentor team members, collaborate with cross-functional teams, and contribute to the agency's growth and retention goals.

Requirements

• High school diploma or equivalent
• 3+ years of experience working in customer service, underwriting, commercial lines insurance for a carrier or broker preferred
• Familiarity with insurance company markets, binding authority, and underwriting guidelines preferred
• Property/Casualty license or ability to attain is required

Nice To Haves

• AAI, CIC, CISR, or CRIS designation preferred

Responsibilities

• overseeing and managing client accounts
• ensuring exceptional service delivery
• customer satisfaction
• leading the marketing process
• preparing comprehensive proposals
• binding coverage
• ensuring the accuracy of policy documentation
• mentor team members
• collaborate with cross-functional teams
• contribute to the agency's growth and retention goals

Benefits

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees