Senior Client Manager-Retiree Health Solutions

Alight Solutions

1d

About The Position

Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others. It’s why we’re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. About the Role The Senior Client Manager has overall accountability for all aspects of delivery and account management for their aligned client portfolio. Responsible for leveraging cross-functional area leadership to ensure exceptional business results are delivered. The Senior Client Manager guides the direction of the client decision making process beginning at implementation and throughout the relationship.

Requirements

• 3-5+ years of client relationship management with project management experience/exposure managing multifaceted projects and teams, including on-site and virtual management.
• Have Individual (pre-Medicare and Medicare) industry experience.
• Operate with intermediate knowledge of Individual (pre-Medicare and Medicare) business, including products and services, operations, and delivery.
• Be currently licensed in your state to sell Health Insurance, or able to attain the license within 6 months of being hired.
• Have excellent communication, relationship development, negotiation, and issue resolution skills with C-Suite Executives and Key Client/Broker contacts.
• Possess individual Insurance compliance and regulatory and legislative industry knowledge.
• Have experience in HR services, business management, Medicare, and healthcare.
• Display subject matter expertise of group health plan administration best practices.

Responsibilities

• Managing new client implementation, ongoing client management, contract adherence and renewals, and relationship expansion opportunities.
• Serving as the primary client contact is accountable for the client/partner relationship, representing all aspects of the Alight Retiree Health solution.
• Being an advocate and connector of capabilities, support, and/or services for clients.
• Being the subject matter expert in Group Benefit Delivery standards and individual Marketplace (Affordable Care Act and Medicare). Leveraging this expertise to guide client and internal decisions, ensuring optimal client and retiree satisfaction.
• Persuading, motivating, and inspiring action toward desired outcomes.
• Collaborating cross-functionally to optimize product, service, and delivery outcomes to ensure overall client success and retention.
• Developing and building meaningful and trusted relationships across internal teams, customer stakeholders, and key influential third-party stakeholders.
• Acting as a change agent and seeking out and pursuing new ideas for continuous improvement.
• Tracking and managing daily tactical issues.
• Ensuring customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk.

Benefits

• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed