Senior Client Manager-Alight Leave Solutions

Alight Solutions

1d

About The Position

The Account Management, Senior Manager manages accounts as the single point of contact for Alight Leave Solutions customers. The Senior Manager manages profitability, loss risk, and growth. Serves as the single point of contact for Alight Leave Solutions customers.

Requirements

• Experience of 5 years of direct client facing experience or equivalent.
• Sound communication, relationship development, negotiation, and issue management skills.
• Experience monitoring and managing profitability (gross margin); ability to understand financial reports.
• Experience managing customer satisfaction, loss risk, and issues.
• Create and develop sales, renewal and enhanced plans for individual customers.
• Experience in: HR services, outsourcing, business management, disability / absence, and healthcare.

Responsibilities

• Developing professional, productive relationships with all account constituents. This includes internal functions including sales, operations, and executives, client personnel, client employees.
• Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from implementation to live.
• Facilitating communications to ensure solid client relations.
• Addressing client concerns, seeks resolution to issues. Acts as the liaison between the client and internal resources.
• Tracking and managing daily tactical issues.
• Ensuring customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk.
• Developing recommendations for and communicates operations and for client policies and management action.
• Informing client of changes in legislation that affect disability, workers compensation and FMLA management.
• Tracking customer renewal timeframes, plans renewal effort according to appropriate timing.
• Identifying and planning further sales opportunities.
• Escalating issues to senior leadership when necessary. This proactive approach allows for successful intervention and problem-solving at a senior level.

Benefits

• We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed