Senior Client Success Manager

Green Irony•Atlanta, GA

4d•$95,000 - $115,000•Remote

About The Position

We're a Salesforce and MuleSoft consulting company that's figured out something most haven't: how to use AI not as a buzzword, but as the backbone of how we deliver. Our engineers work alongside AI-powered delivery tools that handle meaningful portions of development, testing, SOW generation, and discovery — which means we move faster, deliver more consistently, and compete at price points that shouldn't be possible with onshore quality. That model is working. Now we need someone who can own the client experience across a portfolio of engagements — the person who makes sure every client feels well-served, every project stays healthy, and nothing falls through the cracks. If you're the kind of person who thrives on building client relationships, moves fast, stays organized without being reminded, and gets energy from keeping a lot of plates spinning — keep reading.

Requirements

4+ years in a client-facing project management or customer success role in software services or consulting
Working knowledge of Salesforce and/or MuleSoft — you're not writing code, but you understand what's being built, speak the language credibly, and know when something is harder than estimated or outside scope
Proven ability to manage multiple concurrent projects without dropping balls or sacrificing responsiveness
Exceptional communication — clear, concise, confident, and warm. Written and verbal.
A genuine bias for action — you respond quickly, make decisions, and keep things moving without waiting to be told

Nice To Haves

Hands-on experience with Salesforce and/or MuleSoft — you've worked directly in the tools, not just alongside them.
Experience with Agile or sprint-based delivery in a services context
Background in SOW-driven engagements where you've managed scope, change requests, and project-based billing

Responsibilities

Own the client relationship. You're the primary point of contact from kickoff to closeout. Clients trust you, lean on you, and come back because of you. You communicate proactively — they never have to chase you for a status update.
Keep projects healthy and moving. You'll manage 8–12 concurrent engagements ($30–50K, 3–8 week timelines), coordinating small engineering teams alongside our AI-powered delivery tools. You spot risks early, unblock teams fast, and keep everything tracking against scope, schedule, and budget.
Run tight meetings with clear outcomes. Kickoffs, discoveries, status calls, closeouts — every meeting you run has a purpose, an agenda, and a result. You protect engineer time and client time equally.
Hold the line on scope and commitments. You enforce scope discipline so projects stay profitable and clients get exactly what was promised. Out-of-scope requests go through a change request before work begins — no exceptions, but you handle it in a way that strengthens the relationship rather than straining it.
Handle the operational details that matter. Accurate invoicing, timely collections follow-up, clear project health reporting to leadership. These aren't glamorous, but you don't let them slide.
Work fluently with AI tools. Our delivery model integrates AI across engineering execution, SOW development, discovery, and internal processes. You won't be learning to tolerate this — you'll be coordinating and leveraging it as a natural part of how you work every day.