Senior Clinical Implementation Specialist

Medable

9d•Remote

About The Position

Medable's mission is to get effective therapies to patients faster. We provide an end-to-end, cloud-based platform with a flexible suite of tools that allows patients, healthcare providers, clinical research organizations and pharmaceutical sponsors to work together as a team in clinical trials. Our solutions enable more efficient clinical research, more effective healthcare delivery, and more accurate precision and predictive medicine. Our target audiences are patients, providers, principal investigators, and innovators who work in healthcare and life sciences. Our vision is to accelerate the path to human discovery and medical cures. We are passionate about driving innovation and empowering consumers. We are proactive, collaborative, self-motivated learners, committed, bold and tenacious. We are dedicated to making this world a healthier place.

Requirements

6+ years of technical experience in study design, technical implementation, product management, or a related role, or a combinations of education and experience.
Ability to understand and interpret clinical trial documentation such as protocols, clinical data models and other eClinical data collection instruments.
Demonstrated experience in interpretation of client requirements to prepare and document design specifications.
Experience in requirement gathering, analysis, solution design, development, testing and implementation of software.
In-depth expertise in clinical trial data management, regulatory compliance, and global study environments.
Advanced understanding of eCOA, ePRO, EDC and DCT with demonstrated success in high-stakes implementation projects.
Proven experience in client relations and interactions with clients at all levels.
Experience and proven ability to mentor and grow other members of the team.
Microsoft Word, PowerPoint, Excel.
Excellent verbal and written communication skills, negotiation skills and the ability to translate complex technical concepts into simple terms.
Strong technical understanding of SDLC.
Exceptional customer-facing and technical communication skills.
Proven ability to gather and articulate technical customer requirements.
Excellent technical project management and problem-solving abilities.
Proficiency in app publication process.
Git, Confluence, Postman, Terminal (command line).
Strong project management skills.
Technical aptitude and ability to learn software programs.
Strong interpersonal skills and leadership with the ability to grow others on the team.
Bachelor's degree in Computer Science, Health Informatics, or related field.

Responsibilities

Drives operational leadership across the Clinical Implementation team, including new initiatives and operational change management.
Participate in providing input related to Sales to Service, Kick-Off, Solutions Overview, Specification Review, and Software Review.
Develop supporting documentation to streamline software design and configuration.
Leads and executes the end-to-end technical implementation of Medable’s products for customer accounts; including configuration and customization of Medable’s products, conducting technical testing, quality assurance, and troubleshooting.
Serves as a platform expert.
Manages technical implementation releases, including timelines, technical milestones, and deliverables.
Ensure projects are completed on time, within scope, and meet both technical and customer expectations.
Represents the voice of the customer within the product organization by providing actionable technical insights, feedback, and feature requests to Medable’s product development teams.
Collaborates closely with product teams to translate technical customer feedback into product enhancements and improvements.
Acts as the link between customers and Medable’s product development team.
Collaborate with product team to scope additional product features and product roadmap.
Uses in-depth knowledge of Medable’s products to provide technical guidance and support to internal team and clients. This includes creating and reviewing technical design documentation to ensure development is being built and tested according to technical standards.
Supports technical training and onboarding to customers to ensure successful product launches and adoption.
Effectively prioritizes own and workload of other team members.
Other duties as assigned.

Benefits

Flexible Work
Remote from the start, we believe in a flexible employee experience
Compensation
Competitive base salaries
Annual performance-based bonus
Stock options for employees, aligning personal achievements to Medable's success
Health and Wellness
Comprehensive medical, dental, and vision insurance coverage
Carrot Fertility Program
Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
Wellness program (Mental, Physical and Financial)
Recognition
Peer-to-peer recognition program, celebrating achievements and milestones
Community Involvement
Volunteer time off to support causes you care about