Senior Cloud Engineer, Information Technology [R0150849]

Nevada System of Higher Education•Las Vegas, NV

About The Position

This position provides full-time platform and cloud services (Public, Hosted, SaaS, PaaS), infrastructure engineering, and systems administration within the Cloud and Systems Engineering (SE) group of the Office of Information Technology. The incumbent will principally be responsible for infrastructure, engineering, and administration tasks on our platforms and cloud services supported by SE. Under the direction of the Senior Manager of Cloud and SE, this position works closely with other Enterprise Systems team members, OIT, and distributed IT. This includes but is not limited to system and database administrators, developers, application specialists, multiple divisions, and business partners. Additionally, the incumbent must be able to consult and collaborate effectively with university faculty, business team members, and vendors associated with the systems being administered. Responsibilities include designing, deploying, and managing scalable, secure, and resilient platform and cloud services within a hybrid environment; automating infrastructure provisioning; managing Infrastructure-as-Code templates; optimizing resource usage; and ensuring compliance with security and governance standards. Additional duties involve performing platform and services administration, tenant management, version upgrades, patching, performance tuning, system monitoring, maintenance, growth planning, problem analysis, documentation, backups, and recovery. The role also supports modernization and operational transparency initiatives, requiring effective collaboration with university faculty, business teams, and vendors associated with the administered services. Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better. PROFILE of the OFFICE OF INFORMATION TECHNOLOGY With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff. As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV’s broad community with empathy, which is a key to our success. Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.

Requirements

Bachelor’s Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA)
A minimum of seven (7) years of related professional experience in systems engineering
How to maintain applications and perform system version upgrades at a senior level.
How to apply patches to ensure the stability of applications and/or systems at a senior level.
How to perform system performance tuning at a senior level.
How to perform system troubleshooting methodology at a senior level.
How to perform system and/or application security monitoring and enforcement at a senior level.
How to create and maintain accurate, up-to-date documentation at a senior level.
How to plan, manage, and supervise applications at a senior level.
How to identify tasks, milestones, completion criteria, and the creation of timetables at a senior level.
How to plan and meet project goals while ensuring quality deliverables at a senior level.
How to complete projects in a timely fashion at a senior level.
How to plan server and client migration between software releases, such as at a senior level: planning for growth, performing disaster recovery planning and implementation; ensuring that the servers are tuned for peak performance
How to proactively research and evaluate new technology at a senior level.
How to incorporate applicable new technology into existing topologies at a senior level.
How to improve server performance and availability at a senior level.
How to perform advanced system administration at a senior level.
How to maximize system security at a senior level.
How to create and maintain IP addressing, firewalls, routing, switching, server virtualization management, local and federated account security, system hardening, service and service failover, fault tolerance, and multi-tiered and public cloud configurations.
How to plan, engineer, implement, deploy, and iterate hybrid infrastructure to accomplish institutional goals.
How to engineer automation workflows that encumber IaC, including provisioning of infrastructure in a hybrid environment.
Effective communication at a senior level.
System administration at a senior level.
Project planning and implementation at a senior level.
Research and development at a senior level.
To have high ethical standards.
To pay attention to details.
To be a team player and be team-oriented.
To perform at a high level of customer service.
To analyze issues.
To communicate effectively verbally and in writing.
The ability to organize and prioritize.
Ability to Exert up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) To lift, carry, push, pull, or otherwise move objects, including the human body.
To perform work, it can involve sitting most of the time but may involve walking or standing for brief periods of time.
Ability to exert up to 50 pounds of force occasionally, particularly when system installations are performed, is also required.

Nice To Haves

Experience working in a higher education environment
10 years or more related professional experience in systems engineering
Industry Linux Certification
Industry Cloud Certification
Industry Project Management Certification
Industry Major Service Certification
Expert knowledge of a major cloud provider architecture (Amazon Web Services, Microsoft Azure, Google Cloud Platform, etc.)

Responsibilities

Designing, deploying, and managing scalable, secure, and resilient platform and cloud services within a hybrid environment
Automating infrastructure provisioning
Managing Infrastructure-as-Code templates
Optimizing resource usage
Ensuring compliance with security and governance standards
Performing platform and services administration, tenant management, version upgrades, patching, performance tuning, system monitoring, maintenance, growth planning, problem analysis, documentation, backups, and recovery
Supporting modernization and operational transparency initiatives
Maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders

Benefits

Competitive total rewards package including:
Comprehensive retirement plan with 100% match
Paid time off, sick leave, and holidays
Excellent health insurance including medical, dental and vision
Comprehensive retirement plans and voluntary benefits programs
No state income tax (For Nevada Residents)
Tuition discounts at Nevada System of Higher Education (NSHE) schools
Tuition discounts for spouses, domestic partners, and dependents
Employee recognition and appreciation programs
UNLV athletics ticket discounts
Statewide employee purchase program discounts
RebelCard discounts on and off campus
Wellness programming for all UNLV faculty and staff at no cost
Opportunity for career advancements to leadership roles
Connect with colleagues with shared interests
Personal and professional development opportunities
A comprehensive onboarding program, Rebels: Onboard
Resources and support for veterans available at www.unlv.edu/jobs/veterans or contact vetjobseekers@unlv.edu.