Senior Communications Coordinator

Salt Lake City Corporation

12d•$19 - $29

About The Position

Receives and coordinates all incoming routine/emergency calls dealing with business, water maintenance, drainage, sewer, irrigation, or security matters. Performs dispatch duties, paging, and securing compliance information and documentation related to job safety, Blue Stakes, barricades, trench boxes, city and county and state road permits, and directing of intradepartmental information. Regulates building access and security systems. Operates, monitors, evaluates and responds to telemetry system. Serves as trainer and lead dispatcher when Communications Coordinator Trainee is on shift. This is highly responsible public relations, communications and security work, requiring extensive knowledge of Public Utilities’ operations.

Requirements

H.S. Diploma or GED equivalent.
Three years’ paid experience performing duties related to dispatch, work order processing, customer service or office administration, or 18 months’ experience as Public Utilities Communications Coordinator.
Proficiency in the use of a computer terminal to enter and retrieve data.
Knowledge of other modern office procedures, including paging and filing systems.
Knowledge of radio dispatching techniques including ability to be understood over two-way radio, understanding of phonetic alphabet and proper radio procedures.
Ability to relate well with general public under varying and potentially adverse circumstances.
Ability to prepare routine reports or prepare forms.

Nice To Haves

Bi-lingual - English/Spanish

Responsibilities

Responds to business, water maintenance, drainage, sewer, irrigation and security calls.
Provides information regarding operations, service and facilities to public, department and other city departments and outside agencies.
Screens trouble calls, answers questions requiring extensive knowledge of departmental operations, determines the general nature of the problem, and dispatches emergency crews to the scene.
Directs callers to the appropriate agency.
Coordinates emergency activities, including locating crew members, dispatching crews to the scene, and compiling and tracking pertinent information (location and status of crews, property damage, etc.).
Operates multiple two-way radio systems to provide communication to administration, supervision, and field workers.
Documents instructions and keeps related logs.
Operates, monitors, evaluates, and responds to telemetry systems/alarms for distribution, drainage, sewer, and irrigation systems.
Evaluates telemetry computer information and charts.
Reports alarms (water level variations, pump or system failures, chlorine tank malfunctions, and seismic alarms) to distribution operators.
Under the direction of distribution operators or other designated personnel, makes adjustments to increase, decrease or stop water flow.
Documents any telemetry activities.
Coordinates non-emergency information flow, including status and location of key personnel and crews, telephones and addresses of customers and tenants, and departmental user and related agencies to provide useful information to the public, Department and various City agencies.
Performs a variety of clerical duties including: paging; originating Blue Stakes requests and various types of digging permits, trench box and other compliance-related information; typing, computer operation, filing and handling routine telephone inquiries.
Compiles and maintains extensive logs, rosters, reports and emergency call down list.
Operates and monitors facility surveillance/security systems.
Screens individuals requiring entry.
Controls access points through remote-controlled gates and doors.
Functions as the central emergency information center for the department (i.e. alarms, call down lists, emergency procedures, etc.)
Trains or assists in training of Communications Coordinator Trainee.
Serves as lead dispatcher when trainee is on shift.
Performs other related duties as required.