Senior Communications Manager, Infrastructure Community Storytelling

Microsoft • Washington, DC

1d

About The Position

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. On Microsoft’s Public Affairs Communications Team, you’ll join a group of professionals focused on telling stories that demonstrate the company’s commitment to building trust and contributing to solutions for some of the world’s big challenges. The Public Affairs Team is also part of the broader Microsoft Communications Group, so you’ll join a large, diverse community of professionals focused on innovative communications, and you’ll have significant opportunities for career growth.
We’re looking for an experienced professional to join our team as a Senior Communications Manager. This professional will work to tell our story in infrastructure communities throughout the U.S. The ideal candidate will have mastery of the full range of modern communications tools, feel comfortable managing crisis communications and communications for high-stakes issues, have a track record of world class media relations, and be familiar with the intersection of technology and community issues.

Requirements

• Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 4+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience

Nice To Haves

• Bachelor's Degree in Business, Marketing, Communications, Finance, or related field AND 8+ years communications, marketing operations, field operations, program management, project management, or related experience OR equivalent experience.
• Experience working in a matrixed organization, influencing and collaborating with cross‑functional stakeholders.
• Demonstrated ability to navigate multiple priorities and competing stakeholder needs in a fast‑paced, enterprise setting.

Responsibilities

• Communication Strategy Setting and Planning
• Drive communication planning and strategy.
• Participate in business planning discussions.
• Translate analysis and policy efforts into effective communications strategies and storytelling that resonate with target government audiences.
• Embed diversity and inclusion (D&I) throughout strategy and execution.
• Storytelling and Messaging
• Lead stories in fresh ways that generate positive perceptions towards Microsoft.
• Collaborate across teams to develop and drive story telling opportunities by using data and insights.
• Use expertise to determine what format is most appropriate and meaningful for a story and target audiences.
• Execution of Communication Strategy
• Take responsibility for the bill of materials and engagements and ensure alignment to the strategy and adherence to business objectives.
• Recommend, develop, and orchestrate communications strategies and tactics.
• Solicit feedback and iterate as appropriate.
• Modify narratives in real time based on reaction/response.
• Test effectiveness of messaging.
• Drive collaboration with others, including agency partners, on the development and production of communications materials and deployment of communications tactics.
• Stakeholder Management
• Conceptualize and develop content to educate, guide, and advise internal stakeholders and partners on communications strategy and tactics.
• Proactively solicit understanding of perspective, goals, and desired outcomes of stakeholders.
• Establish decision making criteria and principles at outset to drive priorities and expectations.
• Ensure alignment on strategic intent as foundation for execution of tactics.
• Escalate and resolve escalations appropriately.
• Reputation Management
• Act as a trusted advisor within Microsoft by advancing and protecting the corporate image and reputation.
• Anticipate, understand, and address factors that impact reputation.
• Other:
• Showcase Microsoft’s work to address the problem using our tools and resources.
• Protect the company’s reputation in crisis situations.
• Shape our messages and find ways to tell our stories with the most impact.
• Provide communications counsel to executives.
• Manage relationships with top tier reporters.
• Create and distribute world class digital and social media content.
• Think creatively and expansively about creative ways to reach audiences.
• Can travel as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level