Onsite Senior Community Association Manager (Magnolia Park)

RealManage•Riverview, FL

5d•$90,000 - $95,000•Onsite

About The Position

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry. RealManage Elevated Onsite is a values-based company with the following values as our guiding principles: Integrity: we always do the right thing. Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. Selflessness: more than teamwork; we are part of something special and much larger than any of us. Personal Relationships: we are a professional services company; people do business with people they like. Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued. Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. Community Summary Magnolia Park - Just east of Tampa, Florida. This is a beautiful gated community. Enjoy family-friendly recreation in the community green spaces, three community pools, splash pad, basketball court, and multiple children’s playground. Walk and bike on the running paths and community trails. Role Summary The Senior Community Association Manager serves as the Chief Operating Officer of the Home Owners Association. This position has ultimate responsibility for the day-to-day operations, including all activities and relationships between the Association, Board of Directors, members, guests, employees, community, government and industry. We are currently seeking a Senior Community Association Manager with outstanding leadership and communication skills, a passion for delivering outstanding guest and member services, strong business acumen, excellent planning, and organizational skills. The Senior CAM must cultivate and maintain many important relationships for the association including working related governing entities and provide service deliverables while managing effective and fiscally sound operations.

Requirements

Minimum of five (5) years Homeowner Association (HOA) Management experience required
Active Florida CAM license required
Bachelor’s degree preferred. An associate's degree or relevant experience is required
Previous onsite management experience strongly preferred.
CMCA certification required
Excellent verbal and written communication skills, with the ability to effectively engage with both internal and external customers
Proficiency in MS Office applications (Word, Excel, and Outlook)
Ability to work under pressure, meet deadlines, and maintain a positive attitude while providing outstanding customer service
Ability to read, understand, and explain financial statements, including balance sheets, income statements, and general ledger
Capability to work independently and complete assignments within given instructions, prescribed routines, and standard accepted practices
Must be able to remain in a stationary position 50% of the time.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, computer, and printer.
Constantly positions self to maintain files in file cabinets.
The ability to communicate information and ideas so others will understand.
Must be able to exchange accurate information in these situations.
The ability to observe details at close range (within a few feet of the observer).
Frequently moves boxes weighing up to 20lbs across office for various needs
Works in outdoor weather conditions while onsite at various communities.
Occasionally ascends/descends a ladder or stairs.

Nice To Haves

AMS and PCAM certifications are a plus

Responsibilities

Conduct daily and frequent site inspections to ensure the highest possible standards of safety, courtesy, cleanliness and efficiency are met
Maintain a high visible presence within the community and among the team to provide exceptional customer service by promptly addressing all members’ inquires, concerns, and feedback
Public charisma and ability to develop positive relationships
Responsible for compliance with all of the community’s policies/procedures as defined by the Board of Directors
Plans, develops and approves operational policies, procedures, methods and regulations related to general operating procedures
Directs the work of all department managers
Primary driver in the development of the annual operating, cash, and capital budgets. Develops periodic checkpoints to assess compliance of the published budget
Responsible for the timely preparation of monthly financial reports to the Board of Directors
Coordinates the development of long-range and annual business plans aligned with association by-laws and policies
Oversees the impact and effect of association policies/programs/processes
Recommends changes as needed
Monitors quality of association products and services to ensure maximum member and guest satisfaction
Secures and protects all the association assets
Establishes and maintains on-going dialogue with members to elicit input on Association direction and improvements
Coordinates with Board of Directors on the development and implementation of all strategic plans
Plans, develops, and approves specific operational programs, procedures, methods, rules and regulations in concert with general policies
Evaluates committee activities that report to the Community Manager
Ensures compliance with purchasing policies and procedures
Provide counsel to the Management staff to ensure all employees are properly trained, supervised, scheduled and are knowledgeable of their responsibilities
Develops, maintains, and disseminates a basic management philosophy to guide all association personnel towards optimal operating results
Supports internal controls

Benefits

Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High-Deductible Medical Plan to be eligible)
FSA account for health-related expenses
FSA account for dependent care expenses
Education Reimbursement for industry related classes
401K match after 1 year
Employee Assistance Program (EAP)
9 paid holidays and 2 floating holidays