Sr. Community Manager - Admiral / Bronaugh

Reach Community Development•Portland, OR

1d•Onsite

About The Position

A healthy community begins at home. REACH provides quality affordable housing, and opportunities for individuals, families, and communities to thrive. REACH is an equal opportunity employer that strives to create a diverse workforce and an inclusive culture. REACH believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the employee nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors. All REACH staff share a commitment to anti-racism; the identification and elimination of racism by actively changing oppressive systems, structures, policies, and attitudes so that historic and future harm can be eliminated for communities of color. REACH owned and managed projects generally fall under three basic programs: REACH Conventional Housing, LIHTC (Tax Credit Affordable Housing) and HUD Program Housing. All Community Manager positions include the duties and responsibilities outlined in the REACH Conventional Housing. Additional qualifications are required for managing LIHTC and HUD projects. This job description lists separately all three housing program qualifications. The boxes checked below indicate which program(s), job functions and responsibilities this position entails: þ REACH Conventional Housing (this applies to all programs) þ LIHTC (Tax Credit Affordable Housing) þ HUD Program Housing

Requirements

Knowledge of property management practices including applicable landlord/tenant and fair housing rules and regulations.
Knowledge of tax credit compliance practices, policies, and procedures.
Working knowledge of basic maintenance and cleaning techniques.
Working knowledge of smartphone technology including email, text, phone calls and calendar.
Basic knowledge of Microsoft Suite (Word, Excel) computer programs.
Good verbal, written and interpersonal communication skills.
Ability to work effectively with all types of people.
Basic math, attention to detail and organizational skills.
Property management software super user status.
REACH employees are expected and required to behave in a courteous and collaborative manner in doing REACH business and dealing with other staff, residents, and all contacts inside and outside the organization. Profanity, derogatory and abusive language will not be tolerated.
High school education or equivalent.
Five years industry related experience required.
Tax Credit and/or Occupancy Specialist Certification required.
Trained and knowledgeable in Fair Housing and Oregon Landlord Tenant Laws.
Must have a valid driver’s license and valid liability insurance.

Responsibilities

Manages and directs activities and services in support of physical and financial operations of the property(ies).
Directly responsible for ensuring lease up schedule(s) are met, when applicable. Assists and adheres to organization’s policies and procedures for marketing activities to rent vacant units in a timely manner.
Maintains and monitors project waitlist per established guidelines.
Directly responsible for tenant selection and adheres to appropriate tenant selection policies and organization’s applicant screening policies.
Coordinates resident move-in activities including collecting deposits, completing paperwork and new resident orientation, per organizations policies.
Collects and monitors monthly rents (resident and assistance payments as applicable). Takes appropriate precautions to safeguard all monies received. Posts rents to resident accounts promptly and accurately. Prepares deposit and delivers collected funds to REACH Central office per established schedule.
Maintains tenant relations, including responding to tenant requests and complaints and takes appropriate action.
Makes appropriate referrals to Resident Services; cooperates with Resident Services activities.
Interacts with various social service agencies as needed and with the Home Forward staff, when applicable.
Assists and coordinates unit turnover preparation, repair and maintenance with Facilities Management.
Processes resident move-out activities, per established guidelines.
Responsible for lease enforcement including but not limited to accurate and timely preparation and service of lease violation notices; Initiates and processes court actions and attends court proceedings to facilitate evictions, if necessary.
Manages maintenance and janitorial activities to building interior, exterior and grounds and collaborates with the Maintenance and Facilities Manager as needed.
Cooperates with Facilities Manager when complex repair and maintenance projects are necessary. Conducts annual inspections with the Maintenance Technician.
Monitors building for safety, security, cleanliness and general good condition.
Responds to emergency situations and takes appropriate action.
Ensures compliance with applicable laws, rules and regulations.
Maintains appropriate paperwork, files and records. Completes and submits reports, forms and other paperwork as required.
Prepares the annual building budget.
Maintains work area in clean and professional manner.
Purchases supplies and materials, per purchasing policies, as necessary.
Performs other related duties as assigned.
Mentors new Property Managers and Assistants.
Completes special projects as assigned by the department management.
Ability to practice cultural humility when interacting with co-workers and clients of diverse ethnic, religious, political, and cultural backgrounds and sexual or gender identities, treating everyone with respect and dignity.