Senior Compliance Manager, Fintech Banking Products

Toast

About The Position

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. The Toast Fintech Compliance Program utilizes a "compliance by design" approach integrated into compliance program management, emphasizing product lifecycle management while simultaneously supporting business innovation and the delivery of high-quality products and solutions for our customers. Toast, Inc. is seeking an enthusiastic and dynamic Senior Manager to take ownership of the Fintech Compliance program for its banking products. This role involves managing and improving product-specific compliance programs. The products in scope include: commercial deposit accounts, debit cards, prepaid payroll cards, earned wage access, bill payment services, and stored value cards.

Requirements

Bachelor’s Degree or certification required (CRCM preferred).
Typically requires 12+ years of related experience with a Bachelor’s degree; or 8+ years and a Master’s degree.
Direct experience managing compliance programs for banking products, including: commercial deposit accounts, debit cards, prepaid payroll cards, earned wage access, bill-pay services, stored value cards, payments, etc.
Experience in a compliance, risk, or audit role at a financial institution providing commercial and/or consumer non-investment banking products (Fintech or payments industry preferred).
Experience maintaining fintech-oriented frameworks, bank partnerships, and third party vendors programs.
Familiarity with operational processes and regulations related to banking products. Ability to work well with ambiguity and synthesize large amounts of complex information.

Nice To Haves

CAMS certification.
Money transmission experience.

Responsibilities

Oversee and implement the banking product specific compliance management program within Toast's Fintech Line of Business.
Facilitate the identification, assessment, and mitigation of compliance risks and control gaps within the respective product areas.
Provide advisory support on the development of new products, and enhancement of existing products, to ensure regulatory compliance. Perform product marketing and content reviews to identify potential compliance risks and offer guidance and solutions to resolve them.
Lead relevant compliance committees, providing visibility to senior leadership, including escalations as needed.
Assist the Global Testing team in the creation and execution of product specific compliance testing programs.
Partner with the Fintech business on the creation and maintenance of regulatory compliance policies, procedures, controls, and strategies, while advising on emerging risks.
Develop and facilitate necessary compliance training.
Support and oversee the issue management processes for fintech banking products.
Monitor product specific regulatory changes & support regulatory change management processes.
Facilitate reporting to bank partners, partner reviews or testing, vendor management, and other administrative functions to support bank partner relationships and meet obligations. Serve as the escalation point of contact for partners.