Senior Consultant, Client Success

Visa•Atlanta, CO

11d•Hybrid

About The Position

This position will be responsible for supporting the large Fintech in a hybrid position which will include, Implementations, Project Management and CSM s. The individual in this role will assist in navigating through various Visa processes, such as BIN licensing, and the PIF process. They will provide essential guidance to clients to ensure a smooth and efficient transition to Visa's systems and services Considered the functional expert for their client's processing and operational business. Provide insight and input within cross functional Visa organizations for new or changing products and services which may impact their clients, including Visa rules, integrated billing, and transaction research. Act as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support. Lead end‑to-end implementation project management for clients converting from competing processors to the Visa DPS platform. Manage multiple complex projects concurrently, ensuring delivery against defined scope, timelines, and objectives. Serve as the primary liaison between customers and DPS support teams, representing client system and operational requirements internally. Coordinate internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the organization. Provide proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back office processing). Stay current with industry and client trends and maintain a strong knowledge of Visa products and services. Represent complex customer change requests, system or operational requirements, negotiate and manage expectations internally and externally. Develop and manage strategic planning, operational initiatives, special projects and client-driven continuous improvement plans. Identify and analyze processing issues with client impacts, consistently communicate situational status and resolution, advise on SLA performance both internally and externally and develop improvement plans to address chronic client problems. Support biannual business enhancements and all Visa mandates. Develop and manage strategic planning, operational initiatives, special projects and client-driven continuous improvement plans. Identify and analyze processing issues with client impacts, consistently communicate situational status and resolution, advise on SLA performance both internally and externally and develop improvement plans to address chronic client problems. Support biannual business enhancements and all Visa mandates. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
Minimum of 8+ years' experience in a customer support role in financial services, payment card, software or information services or 8 years project management experience is required.
Must be a self-starter with proven abilities in organizational, conceptual, and logical problem solving
Ability to manage assignments that are of diverse scope and complexity that require significant initiative and good judgment
Ability to set priorities and manage customer expectations internally and externally, and work both as part of a team and independently
Strong ability to manage projects effectively using project management principles
Superb proficiency with troubleshooting and resolving complex issues
Advanced comfort level with public speaking
Customer focus with proven ability to establish productive working relationships with staff and management at all levels
Strong skills in Excel for data analysis. Advance Power point for professional presentations.
Excellent verbal, written, presentation and interpersonal skills required.

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Understanding of basic accounting principles including cost allocation methods a plus has context menu

Responsibilities

Supporting the large Fintech in a hybrid position which will include, Implementations, Project Management and CSM s.
Assisting in navigating through various Visa processes, such as BIN licensing, and the PIF process.
Providing essential guidance to clients to ensure a smooth and efficient transition to Visa's systems and services
Providing insight and input within cross functional Visa organizations for new or changing products and services which may impact their clients, including Visa rules, integrated billing, and transaction research.
Acting as liaison for the client, provide problem management, proactive identification of processing efficiencies, service change support and system enhancement support.
Leading end‑to-end implementation project management for clients converting from competing processors to the Visa DPS platform.
Managing multiple complex projects concurrently, ensuring delivery against defined scope, timelines, and objectives.
Serving as the primary liaison between customers and DPS support teams, representing client system and operational requirements internally.
Coordinating internal resources to accomplish Visa and client objectives, and ensure processing system performance standards are met and that the client perspective is represented within the organization.
Providing proactive planning and operational support to ensure that both the client and Visa are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back office processing).
Staying current with industry and client trends and maintain a strong knowledge of Visa products and services.
Representing complex customer change requests, system or operational requirements, negotiate and manage expectations internally and externally.
Developing and manage strategic planning, operational initiatives, special projects and client-driven continuous improvement plans.
Identifying and analyzing processing issues with client impacts, consistently communicate situational status and resolution, advise on SLA performance both internally and externally and develop improvement plans to address chronic client problems.
Supporting biannual business enhancements and all Visa mandates.
Developing and manage strategic planning, operational initiatives, special projects and client-driven continuous improvement plans.
Identifying and analyzing processing issues with client impacts, consistently communicate situational status and resolution, advise on SLA performance both internally and externally and develop improvement plans to address chronic client problems.
Supporting biannual business enhancements and all Visa mandates.