Senior Conversational AI Designer

General Motors

1d • $106,000 - $163,000

About The Position

About the Role: We are looking for a talented, curious, and highly motivated Senior Conversational AI Designer to join our Voice & Sound team. The ideal candidate will breathe design and have deep expertise in Voice and Multimodal interfaces. You will join a team of experts working on end-to-end multimodal customer experiences, driving innovation in the rapidly evolving and expanding high-tech world of AI through user-centric practices and design. In this role, you will lead with vision and collaborate with other designers, researchers, technologists, and product stakeholders to craft effective and exceptional experiences through data-driven design. What You'll Do: Lead design vision and execution for AI-based conversational and multimodal experiences, advocating usability and user-centered design principles. Develop and promote conversation design best practice standards, reusable interactional patterns, and processes. Deliver effective design documentation to communicate experience requirements, design principles, best practices, prototypes, and multimodal flows to convey voice forward interactions that leverage AI. Identify opportunities for usability testing and research efforts by leading and supporting the creation of prototypes, participating in clinic sessions, analyzing, brainstorming, ideating etc. Build strong relationships with internal stakeholders to understand priorities, collaborate on actions to implement product and service solutions, and ensure a connected end-to-end user experience. Identify, track, and monitor industry/experience trends and drivers of customer needs and satisfaction. Lead visualization of experiences using storyboards, customer journeys, user flows, low-fidelity wireframes and voice prototypes to illustrate vision and influence impactful experiences in AI Balance user needs, technical constraints, and product objectives to solve problems effectively, crafting world-class multimodal user experiences.

Requirements

• 5+ years creating conversational design experiences.
• Ability to combine vision with strong creative design execution.
• Strong portfolio with work samples showcasing expertise, craft, aesthetics, and depth of thought.
• Experience designing for Generative or Agentive AI-powered experiences
• Understanding of machine learning & natural language processing (NLP) fundamentals.
• Experience incorporating research into the design process.
• Subject-matter expert.
• Ability to work independently, be organized, self-motivated, and have attention to detail.
• Excellent written, visual, and verbal communication skills.
• Proficient in common design tools (e.g.Figma, VoiceFlow, ProtoPie, etc).
• Demonstrated experience documenting for voice-only, voice-forward, and multi-modal experiences
• Demonstrated experience creating interactive prototypes for multimodal experiences (voice, sound, visuals, touch, chat, etc)
• Familiarity with platforms such as Salesforce Service Cloud, Einstein Bots, Prompt Builder, and Google Vertex AI.

Nice To Haves

• Deep understanding of Generative AI for Conversational Experiences, foundational elements of Conversation Design, and LLMs.
• Ability to communicate technical concepts to a non-technical audience (verbal and written).
• Ability to work effectively within an environment that leverages robust design systems and libraries, while seeking to delight and impress users with innovative concepts and experiences.

Responsibilities

• Lead design vision and execution for AI-based conversational and multimodal experiences, advocating usability and user-centered design principles.
• Develop and promote conversation design best practice standards, reusable interactional patterns, and processes.
• Deliver effective design documentation to communicate experience requirements, design principles, best practices, prototypes, and multimodal flows to convey voice forward interactions that leverage AI.
• Identify opportunities for usability testing and research efforts by leading and supporting the creation of prototypes, participating in clinic sessions, analyzing, brainstorming, ideating etc.
• Build strong relationships with internal stakeholders to understand priorities, collaborate on actions to implement product and service solutions, and ensure a connected end-to-end user experience.
• Identify, track, and monitor industry/experience trends and drivers of customer needs and satisfaction.
• Lead visualization of experiences using storyboards, customer journeys, user flows, low-fidelity wireframes and voice prototypes to illustrate vision and influence impactful experiences in AI
• Balance user needs, technical constraints, and product objectives to solve problems effectively, crafting world-class multimodal user experiences.

Benefits

• GM offers a variety of health and wellbeing benefit programs.
• Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed