Senior Conversational AI Developer

The Cigna Group

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About The Position

The job profile for this position is Application Development Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
We’re looking for a Senior Conversational AI Developer to build and support voice, chat, and text solutions that improve the customer experience. This role is part of a large enterprise transformation supporting multiple lines of business.

Requirements

• 5+ years of experience in Conversational AI / IVR development (9+ preferred)
• Strong Java development experience, including VXML and backend integration
• Experience with contact center platforms (e.g., Genesys)
• Familiarity with tools like JIRA, Cyara, and Confluence
• Experience working in a large enterprise environment (financial services preferred)
• Java, REST APIs, Microservices, AWS, Databases (SQL/NoSQL), Kafka, Git, Jenkins, Python, Conversational AI platforms (Genesys, Kore.ai, etc.)
• If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Responsibilities

• Build, test, and support Conversational AI and IVR applications
• Design simple, user‑friendly voice and digital experiences
• Collaborate with business, design, and technology teams
• Write high‑quality code and support applications through deployment
• Troubleshoot and resolve complex technical issues
• Stay current on emerging technologies, including AI and cloud

Benefits

• At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed