Senior Coordinator, Talent & Culture

Universal Orlando•Orlando, FL

About The Position

At Universal Creative, we design, develop and deliver the most compelling entertainment experiences imaginable to drive growth for Universal Destinations & Experiences worldwide. Our innovative attractions, immersive theme parks and world-class resorts fuse art and technology to create new standards in the themed entertainment industry. Our Team Members are the driving force behind Universal Creative. With their diverse skills and forward-thinking ideas, our team pushes us beyond the boundaries of what’s possible to achieve the extraordinary. Together, we’re creating a Universe of fun, always ensuring the next thing we do is better than the last thing we did. JOB SUMMARY: The Creative, Talent & Culture Sr Coordinator provides administrative, operational, and analytical support to the Talent & Culture HR team, ensuring efficient execution of daily HR processes and exceptional service to Team Members and leaders. This role supports onboarding, position management, personnel transactions, HR reporting, workflow coordination, and general HR inquiries. The Sr Coordinator assists with maintaining HR systems and records, prepares data reports using Excel and other tools, and supports workflow automation efforts using platforms such as Smartsheet or Click Up. The position contributes to tracking HR metrics—including turnover, time‑to‑fill, and promotions—and helps ensure HR activities are executed accurately, timely, and aligned with organizational policies and standards.

Requirements

Bachelor’s degree is preferred in Human Resources, Management, Business or related field.
3+ Years: Human Resources experience in a fast-paced environment required, preferably in an employee relations or HR generalist role; or equivalent combination of education and experience.

Responsibilities

Provide comprehensive administrative support to the HR team, including preparing on/off‑boarding documents, processing new hire paperwork, drafting transfer and promotion memos, and coordinating all required onboarding activities.
Create and maintain HR documentation, reports, and materials as needed to support team operations.
Proactively identify potential issues or process gaps and escalate them to HR leadership to ensure smooth experience for both team members and the business.
Assist with data entry, document routing, and processing HR transactions within the myHR system, ensuring accuracy, compliance, and timely completion.
Collaborate with the NBCU HR Operations team in exceptional cases to troubleshoot and resolve data discrepancies.
Maintain and update personnel files, HR trackers, and databases in alignment with company policies and data integrity standards.
Support HR Business Partners during client meetings by taking accurate notes, documenting action items, and implementing approved changes when appropriate, seeking clarification when needed.
Supports and administers the workforce planning process, including tracking resource allocations, maintaining workforce planning tools, and preparing associated documentation and memos.
Maintains and monitors delivery date data to ensure alignment between project schedules and resource forecasts.
Provides reporting and analysis to leadership to support staffing decisions and resource balancing across projects.
Ensures data accuracy and consistency across workforce planning systems and tracking tools.
Support the creation, updating, and monitoring of automated workflows using tools such as Smartsheet, ClickUp, SmartRecruiters, or similar platforms to streamline approvals, task tracking, and reporting.
Maintain HR dashboards and workflow templates; assist in developing automated reminders and task sequencing to enhance HR team efficiency.
Identify opportunities to simplify manual processes and assist with documenting process steps to support continuous improvement initiatives.
Prepare and maintain HR reports, spreadsheets, and dashboards using Excel, pivot tables, charts, and basic Power BI tasks such as refreshing datasets, applying filters, and exporting reports for HR leadership and business partners.
Assist with generating monthly and quarterly HR metric reports, including turnover, time‑to‑fill, promotions, candidate pipeline activity, and staffing levels.
Support HR team members in pulling data from various systems (BW HCM Reporting, Org Manager, UKG) to ensure accuracy, consistency, and timely distribution.
Coordinates and supports Team Member transitions between projects, ensuring timely and accurate updates to workforce planning records.
Drafts transfer, promotion, and other personnel memos for reporting managers, ensuring accurate preparation, timely distribution to Team Members, and tracking of all issued documents through completion and return.
Facilitates payroll system updates and required administrative changes associated with project transfers.
Assists team members with benefits-related questions or transition impacts by coordinating with HR as needed.
Serves as a liaison between project leadership, Finance, and HR to ensure smooth onboarding and offboarding within project assignments.
Serve as the first point of contact for routine HR inquiries, offering timely guidance or directing Team Members to the appropriate HR partners.
Gather initial information and documentation for HR cases or concerns prior to escalation to an HR Representative or Manager.
Communicate policies, procedures, and available resources to employees in a clear, professional, and service‑oriented manner.
Ensure all required documents are collected, organized, and processed in accordance with internal policies and compliance standards.
Support the preparation and distribution of standard HR forms, packets, and related materials.
Assist the HR team with compliance activities, including EHS acknowledgments, mandatory training, and document audits.
Contribute to special HR projects such as process mapping, template development, and data clean‑up efforts
Partner with HR leadership to schedule and carry out timely termination procedures, including conducting exit meetings, distributing and tracking exit surveys, coordinating the collection of company equipment, and gathering feedback from departing Team Members.
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.
Performs other duties as assigned.