Senior Creative Resources Associate

Compass • Manhattan, NY

1d • Onsite

About The Position

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. We’re hiring a Senior Creative Resources Associate to strengthen and scale the creative resourcing function for the Compass National Design Team. This role focuses on creative capacity planning, offshore partnership oversight, and AI-enabled workflow advancement – ensuring work is aligned to business priorities and positioned to scale sustainably. As a senior individual contributor, you will own offshore governance, intake and assignment infrastructure, and automation performance, driving operational clarity and consistent delivery across a high-volume, multi-stakeholder portfolio. This role is 100% onsite based out of our HQ (Union Square).

Requirements

• 5–8 years of experience in creative operations, workforce planning, or resourcing
• Experience working with offshore or distributed creative teams
• Strong fluency in Workfront (or similar project management platforms), including workflow configuration
• Experience working with automation, bot workflows, or AI-enabled process improvements
• Strong operational judgment in capacity planning, prioritization, and workflow governance
• Ability to independently own complex systems in a high-volume environment
• Data-informed decision-maker comfortable leveraging dashboards and performance metrics
• Strong communicator who can influence stakeholders and drive adoption
• Systems thinker who thrives in ambiguity and evolving environments

Responsibilities

• Lead Offshore Creative Resources Serve as the business owner of an established offshore Creative Resources team, providing functional and operational leadership Own performance standards, delivery quality, and resourcing accountability Establish clear expectations, reporting frameworks, and ways of working Partner with offshore leadership to elevate capability, consistency, and service levels Ensure alignment between offshore capacity and national business priorities Own governance routines, performance oversight, and escalation management
• Own Resourcing Strategy & Capacity Planning Define and evolve the resourcing model across national and regional creative portfolios in partnership with the Senior Creative Program Manager Lead capacity planning and prioritization decisions within forecasting frameworks across a complex, high-volume pipeline Partner with creative, marketing, and business leaders to align priorities and guide complex intake decisions Ensure work is appropriately scoped and resourced to balance speed, quality, and sustainability Monitor utilization trends and provide data-driven recommendations that improve forecast accuracy and operational efficiency
• Own Project Management Platform & Workflow Infrastructure Own intake standards, routing guardrails, and assignment criteria within the creative project management platform (Workfront) Configure and refine workflows, intake forms, and routing logic to improve flow from request through delivery Ensure scalable intake and balanced workload distribution across offshore and distributed resources Monitor routing performance, SLA adherence, and capacity signals to proactively mitigate delivery risk Implement targeted workflow improvements that strengthen prioritization, clarity, and throughput Partner with the Senior Creative Program Manager on system governance, reporting visibility, and long-term platform enhancements Drive adoption and accountability across intake and assignment processes
• Advance AI-Enabled Resourcing & Automation Own and evolve AI- and automation-driven workflows across the end-to-end creative workflow with clear accountability for performance outcomes Define and prioritize enhancements to bot-enabled workflows in partnership with technology teams Implement and optimize human + automation workflows that reduce manual intervention while improving consistency and speed Lead field enablement efforts to ensure successful adoption of automated intake and routing processes Use performance data to continuously refine automation rules, workflow logic, and system accuracy
• Drive Cross-Functional Alignment Serve as a clear subject matter expert on creative resourcing standards, capacity guardrails, and intake best practices Partner with Creative, Marketing, Production, and Business stakeholders to align priorities and guide complex intake decisions Communicate resourcing decisions, constraints, and SLA expectations with transparency and consistency Surface forward-looking risks related to scope, capacity, and delivery timelines, and recommend structured solutions Guide stakeholders through workflow updates, automation enhancements, and evolving intake standards
• Scale Operational Excellence Strengthen accountability and consistency across intake, routing, and delivery workflows Identify systemic friction points and implement structured, scalable process improvements Leverage performance dashboards and operational data to improve throughput, predictability, and utilization health Reinforce clear standards, documentation, and governance practices that support sustainable growth Ensure resourcing operations can scale efficiently without linear increases in manual intervention

Benefits

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).
• Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed