Senior Customer Delivery Manager

Outsight•Dallas, TX

14d

About The Position

Outsightâs software solutions track the motion of people and vehicles using 3D LiDAR data. Operators of transportation hubs like airports and train stations but also sport venues, road infrastructures and industrial sites can now access accurate and anonymous Spatial Intelligence data, in order to improve operations and increase user safety and satisfaction. Our international team of scientists and engineers drive the development of our solutions from Paris, San Francisco, Sophia-Antipolis (Nice) & Hong Kong. To support our global outreach, we also operate a commercial office in Spain. You can find below an interesting link about who we are and what we do : Insights about Outsight Our Passenger Flow Traffic Monitoring solution is trusted by the worldâs leading airports and train stations across four continents, including the most renowned hubs celebrated for their operational excellence and exceptional passenger experience. We also deploy our solutions in other markets such as Tourism, Retail and Sports. Additionally, our Car Traffic Remote Monitoring product is trusted by several Tier 1 customers, including BMW. Position Overview This role ensures the successful delivery of Outsight's Spatial Intelligence solutions to clients. The focus is on maintaining high service quality and guaranteeing 100% adherence to Service Level Agreements (SLAs), thereby solidifying client relationships and maximizing customer satisfaction. You will be a critical link between our internal engineering and commercial teams and our most prestigious global customers across four continents.

Requirements

Bachelorâs or Masterâs degree (Engineering or Business).
5+ years in a client-facing delivery role, preferably within a B2B SaaS or deep-tech environment.
3+ years managing project teams.
Proven ability to meet 95% of service delivery metrics and SLAs.
Demonstrated success in resolving high-stakes client escalations.

Responsibilities

Build and maintain strong relationships with key stakeholders at client organizations. Manage expectations to ensure partnership success.
Design and manage end-to-end service delivery plans, including timelines, budgets, and resource allocation, with the objective of meeting all contractual SLAs.
Track service delivery progress against the plan. Proactively identify and mitigate a minimum of 2 potential risks per quarter, ensuring project continuity.
Provide regular, transparent performance updates to the client and internal stakeholders.
Communicate 100% of service plan changes or emergent issues in real-time.