Senior Customer Service Representative
Berkeley Search Consultants•Santa Barbara, CA
2d•Remote
About The Position
The Sr. CSR's key role is to support team leaders to facilitate the successful completion of the organization’s targets and performance goals. This role will provide front-line support to customers and provide feedback to management regarding their satisfaction and needs. This role will also use tracking trends and discrepancies with efficiency in collaboration with the team lead to produce desired results. Lastly, this position will assist in training and supporting customer service representatives in the execution of assigned tasks.
Requirements
- 3-5 years of experience in a customer service leadership role within a consumer-packaged goods company is strongly preferred.
- Working knowledge of EDI Processes (mandatory)
- ERP System Experience
Nice To Haves
- Experience with SAGE 100 & Mapadoc a plus
Responsibilities
- Support team leaders to facilitate the successful completion of the organization’s targets and performance goals.
- Provide front-line support to customers and provide feedback to management regarding their satisfaction and needs.
- Use tracking trends and discrepancies with efficiency in collaboration with the team lead to produce desired results.
- Assist in training and supporting customer service representatives in the execution of assigned tasks.
Benefits
- Competitive salary plus bonus
- health insurance
- 401k
- several other company-specific benefits like half-day summer Fridays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
