Senior Customer Service Representative
AP Recruiters & Associates•Houston, TX
1d•$21 - $21•Onsite
About The Position
Our client is a leading energy company seeking an experienced Customer Service Representative II to join their Houston team. This is a 12-month contract position offering competitive compensation and the opportunity to work with a Fortune 500 organization known for excellence in customer service. Location: Houston, TX 77002 (On-site position) Pay Rate: $21/hour Duration: 12 months Schedule: 40 hours/week, 8-hour shifts between 7am-6pm
Requirements
- 6-10 years of customer service experience
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Proven reliability and dependability
- High integrity and positive attitude
- Flexibility to adapt to changing schedules and business needs
- Ability to work on-site in downtown Houston
- Must complete mandatory 3-week training program (March 9th start date)
Responsibilities
- Provide exceptional customer service to valuable customers through various communication channels
- Resolve customer issues using strong problem-solving skills and company resources
- Handle customer inquiries with professionalism, courtesy, and efficiency
- Maintain accurate customer records and documentation
- Meet performance metrics and quality standards
- Collaborate with team members to ensure seamless customer experience
- Adapt to changing business needs and schedule requirements
Benefits
- Competitive hourly rate of $21
- Comprehensive 3-week paid training program
- Opportunity to work with a leading energy company
- Professional development and growth opportunities
- Downtown Houston location with access to amenities
- Stable 12-month contract with potential for extension
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
