Senior Customer Success Manager, Digital Led

Jobgether

3d•$116,000 - $187,000•Remote

About The Position

This role provides a unique opportunity to lead customer success initiatives in a data-driven, digitally focused environment. You will manage a large portfolio of customers, guiding them through onboarding, adoption, and renewal processes while identifying opportunities for expansion. The position emphasizes leveraging analytics and product signals to proactively mitigate risk and drive success across multiple accounts. You will serve as a trusted advisor, building executive relationships, enabling customer champions, and contributing to a best-in-class Digital Led Customer Success organization. This role requires a balance of strategic thinking, technical understanding, and execution excellence, all within a collaborative and high-growth environment. Ideal candidates are entrepreneurial, highly organized, and passionate about driving customer outcomes at scale.

Requirements

5+ years in customer-facing roles such as customer success, account management, or technical support, with experience in 1:many/tech-led engagement models
Proven success in a Digital Led Customer Success or tech-touch environment
Strong analytical skills with experience leveraging data, product telemetry, and growth/risk signals to prioritize customer engagement
Experience managing renewal processes and accountable for retention quotas
Excellent discovery, qualification, and consultative skills; familiarity with sales methodologies such as MEDDIC or Command of the Message preferred
Strong project management and organizational skills to manage cross-functional initiatives and customer timelines
Technical understanding sufficient to work with product and developer teams, ideally in DevOps or SaaS environments
Exceptional communication, problem-solving, and interpersonal skills
Self-motivated, entrepreneurial, and able to thrive in an ambiguous, fast-paced environment
Located in the Continental United States

Responsibilities

Manage a large customer portfolio with a mix of 1:1 and 1:many engagement strategies to ensure onboarding, adoption, and activation
Use data and product signals to identify risks, develop mitigation plans, and coordinate with account teams to drive customer success
Provide technical guidance and best practices on product implementation and adoption
Monitor customer outcomes and identify opportunities for upsell, expansion, and feature adoption
Build and maintain executive-level relationships and support customer advocates to drive business value
Own the renewal process, forecast renewal opportunities, and collaborate with sales and operations teams to ensure timely execution
Partner cross-functionally to support board-level reporting, strategic planning, and operational initiatives

Benefits

Competitive base salary with target ranges based on geographic location:
Tier 1 (SF, NYC, Boston, Seattle): $136,000 - $187,000
Tier 2 (LA, Austin, Chicago, Portland, Philadelphia, others): $122,000 - $168,000
Tier 3 (All other US locations): $116,000 - $159,000
Restricted Stock Units (RSUs) and bonus eligibility
Comprehensive health, vision, and dental insurance, including mental health support
Flexible PTO, holidays, and generous parental leave
Opportunity to work in a remote-first, collaborative, and inclusive environment
Career growth and professional development opportunities
Tools and resources to support productivity and engagement with customers