Senior Customer Success Manager - Moveworks
About The Position
What you get to do in this role: You partner with our initial customers to drive product value You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value You partner cross-functionally to translate business needs and product requirements into new solutions for customers You will evolve and iterate on our customer onboarding strategy You work with internal teams and customers to drive adoption, engagement and growth You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap
Requirements
- You have 5+ years of account management, implementation, or sales experience in software/SaaS
- You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience
- You have experience supporting deployments with large enterprise customers
- Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal
- You have experience building strong internal and external relationships, including with senior-level executives throughout companies
- You are diplomatic, have tact and you are poised under pressure
- You possess a voracious appetite to learn and grow
- You have completed a Bachelor’s degree
- You are willing to travel 10-25% of the time
Responsibilities
- partner with our initial customers to drive product value
- develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
- partner cross-functionally to translate business needs and product requirements into new solutions for customers
- evolve and iterate on our customer onboarding strategy
- work with internal teams and customers to drive adoption, engagement and growth
- help customers identify, quantify, and work toward transformational goals in partnership with Moveworks
- adapt quickly to product changes and limitations, and communicate these strategically to stakeholders
- act as the voice of the customer, gathering customer feedback and helping share the product roadmap
Benefits
- equity (when applicable)
- variable/incentive compensation
- health plans, including flexible spending accounts
- a 401(k) Plan with company match
- ESPP
- matching donations
- a flexible time away plan
- family leave programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
