Senior Customer Success Manager
About The Position
We’re hiring a Senior Customer Success Manager who not only manages accounts; they build the infrastructure that makes customers successful. The Senior CSM will own a portfolio of enterprise customers while shaping how we deliver value across the entire journey, using data to create clear engagement models and put systems in place that drive consistent outcomes. This person knows when to go deep, when to automate, and how to turn insights into action. This role includes approximately 25% travel to visit customers on-site, strengthen executive relationships, and ensure we’re delivering measurable impact where it matters most.
Requirements
- Bachelor’s degree or equivalent experience required
- 5+ years of experience in Customer Success, Account Management, or related roles
- Experience managing enterprise-level customers
- Proven track record of driving retention and expansion revenue
- Strong analytical skills and comfort working with customer data
- Experience mentoring or leading other team members
- Process-oriented mindset with a desire to build scalable systems
- Team-oriented and adaptable in a fast-paced, customer-focused environment
- Strong executive communication skills
Responsibilities
- Manage a portfolio of strategic, high-value accounts
- Identify growth opportunities and partner with Sales to close them
- Proactively manage risk using usage and engagement signals
- Define when high-touch engagement is needed and when automation can scale impact
- Create playbooks that improve consistency across the team
- Use customer health and product performance data to drive decisions
- Reduce manual work through thoughtful automation
- Use AI tools to surface insights and improve efficiency
- Help turn best practices into repeatable systems
- Improve how we track, measure, and act on customer signals
- Collaborate with Sales, Product, and Marketing to improve the customer experience
- Advocate for customers while aligning to company growth goals
Benefits
- Competitive base salary + performance-based commission/bonuses
- Health, dental, and vision benefits
- 401(k) with company match
- Flexible hybrid work environment
- Office based in Kansas City, MO
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What This Job Offers
Job Type
Full-time
Career Level
Senior
