Senior Data Analyst- Patient Experience

Sodexo Careers•Tampa, FL

1d•Onsite

About The Position

Role Overview Excellent Opportunity For a High Level Data Analyst POSITION IS REQUIRED TO BE ON SITE MONDAY-FRIDAY Sodexo is searching for a Senior Data Analyst Experience to support our healthcare operations at Tampa General Hospital. Tampa General Hospital is 1,100-bed specialty teaching hospital located in downtown Tampa, FL. Tampa General has been nationally ranked by US News and is the number 2 overall hospital in Florida. . What You'll Do This position analyzes patient quality data in conjunction with operational metrics to drive improvement of quality outcomes relative to the patient experience for food service across a large system. The ideal candidate will mine patient data from multiple sources and work in conjunction with operational teams in formulating and hardwiring SMART plans for continued quantifiable results. Operational Efficiency & Call Center Performance Monitors and improves Diet Office call efficiencies by analyzing average call times, abandoned call rates, and service-level trends. Identifies workflow bottlenecks and implements process improvements to enhance responsiveness and patient satisfaction. Data Extraction & Trend Analysis Extracts and interprets operational data from OMD and other nutrition systems to identify performance patterns across comparable facilities. Conducts internal analysis using TGH systems and tools to support data-driven decision-making. Patient Satisfaction & Service Quality Utilizes hospital patient satisfaction metrics to uncover service trends and opportunities for improvement. Performs gap analyses for both retail and patient-facing services to strengthen operational consistency and quality. Strategic Planning & Process Improvement Applies LEAN methodologies to project future operational outcomes and develop sustainable improvement strategies. Designs and implements long-term plans that align with organizational goals and enhance service delivery. Leadership Development & Training Trains on-site leadership teams in data analytics, interpretation, and action planning. Guides leaders through next steps for operational improvement, ensuring accountability and measurable progress. What We Offer Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Lean Six Sigma Training is preferred. Exhibit Sodexo’s “CARES” behaviors (Compassion, Accountability, Respect, and Service) Exhibit Sodexo’s “FOSS” behaviors (Focus on Service Spirit) Possess the ability and passion to train and drive a mobile customer satisfaction tool for the purposes of assessing the quality of our products and services; and the skills to data-mine and provide key opportunities for improvement to the leadership teams. Have the experience and drive to improve Employee and Customer Satisfaction Amazing Customer Service skills are a must! Ability to implement and adhere to the Sodexo operating standards for the programs being provided Drive, dependability, and the ability to work independently Support data surveillance and analytics around new program enhancement. Ability to inspire employees to excel in Customer interactions Be able to deliver superior results by directing and motivating a team of employees to complete assigned responsibilities Who We Are At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide. Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form . Qualifications & Requirements Minimum Education Requirement - Bachelor’s Degree or equivalent experience Minimum Management Experience - 3 years in data analysis or a related field

Requirements

Exhibit Sodexo’s “CARES” behaviors (Compassion, Accountability, Respect, and Service)
Exhibit Sodexo’s “FOSS” behaviors (Focus on Service Spirit)
Possess the ability and passion to train and drive a mobile customer satisfaction tool for the purposes of assessing the quality of our products and services; and the skills to data-mine and provide key opportunities for improvement to the leadership teams.
Have the experience and drive to improve Employee and Customer Satisfaction
Amazing Customer Service skills are a must!
Ability to implement and adhere to the Sodexo operating standards for the programs being provided
Drive, dependability, and the ability to work independently
Ability to inspire employees to excel in Customer interactions
Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience - 3 years in data analysis or a related field

Nice To Haves

Lean Six Sigma Training is preferred.

Responsibilities

Analyzes patient quality data in conjunction with operational metrics to drive improvement of quality outcomes relative to the patient experience for food service across a large system.
Mines patient data from multiple sources and work in conjunction with operational teams in formulating and hardwiring SMART plans for continued quantifiable results.
Monitors and improves Diet Office call efficiencies by analyzing average call times, abandoned call rates, and service-level trends.
Identifies workflow bottlenecks and implements process improvements to enhance responsiveness and patient satisfaction.
Extracts and interprets operational data from OMD and other nutrition systems to identify performance patterns across comparable facilities.
Conducts internal analysis using TGH systems and tools to support data-driven decision-making.
Utilizes hospital patient satisfaction metrics to uncover service trends and opportunities for improvement.
Performs gap analyses for both retail and patient-facing services to strengthen operational consistency and quality.
Applies LEAN methodologies to project future operational outcomes and develop sustainable improvement strategies.
Designs and implements long-term plans that align with organizational goals and enhance service delivery.
Trains on-site leadership teams in data analytics, interpretation, and action planning.
Guides leaders through next steps for operational improvement, ensuring accountability and measurable progress.
Support data surveillance and analytics around new program enhancement.
Be able to deliver superior results by directing and motivating a team of employees to complete assigned responsibilities