Senior Data Scientist, Customer Reporting

Spring Health•San Francisco, CA

6h•Hybrid

About The Position

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a Senior Data Scientist I to join the Customer Reporting team. Reporting to the Director of Data Science and partnering with Product and Customer Success, you will be responsible for building data products that enable our customers to understand the impact Spring Health is creating for their organization. This role will work closely with our customers and internal teams to discover and scale data narratives that highlight how we are delivering exceptional care while eliminating barriers to mental health. This is a full-time, hybrid role based in Spring’s San Francisco hub at 2 Embarcadero Center, with an expectation to be in the office 2 to 3 days per week. Periodic travel of up to 25% is expected for team collaboration and company events. If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we would love to hear from you.

Requirements

You have a degree in a STEM-related field and 5+ years working experience as a Data Scientist
You are an expert in advanced SQL and are proficient in Python
You have developed predictive models to solve business problems and deployed them in production
You have hands-on experience building pipelines in dbt and developing end-to-end in Looker (or other data visualization platform)
You are humble, highly motivated, and thrive in fast-paced environments
You have exceptional communication skills, and have operated in a role that required frequent interaction with customers
Proven ability to proactively manage your own priorities and dependencies in alignment with cross-functional dependencies and product/business impact
Passion for successfully navigating ambiguous problem areas and learning new approaches
You are energized by mentoring others and enjoy defining processes that help to scale your team
You have exceptional analytical creativity and are an expert at designing analyses that tell a compelling story
You are energized by impact; you are obsessed with outcomes irrespective of whether they are achieved by ML models or spreadsheets
You are passionate about changing the face of mental health care, and Spring Health’s mission to remove all barriers to mental health resonates with you
Ability to travel periodically (<25%)

Responsibilities

Inform how we refine the Customer Experience Product Roadmap to pursue innovative AI/ML capabilities that give our customers their “WOW” moment
Be part of a team of innovative Data Scientists building the analytics story that demonstrates Spring Health's value to customers
Analyze data across all aspects of the member mental health journey to show our customers the value of their investment and provide them with actionable insights on how to further improve member wellbeing
Provide thought leadership in how we evolve our customer data story

Benefits

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.