Senior Deposit Operations Manager

The First National Bank of Bastrop•Bastrop, TX

About The Position

The First National Bank of Bastrop is proud to be named a Best Place for Working Parents®. We offer an opportunity to work with a financial institution that prides itself on excellent customer service and a competitive compensation and benefits package that includes: Employer paid benefits: Paid time off Paid parental leave Paid volunteer time Employee Stock Ownership Plan with 401(k) Provisions (KSOP) with match Up to $850 match on Health Savings Account (qualifying medical plan required) Life/AD&D/LTD insurance Tuition reimbursement Optional benefits: Medical insurance Dental insurance Vision insurance Supplemental coverages Short term disability Cancer Critical Illness Accident Medical Spending Accounts Flexible Spending Account (FSA) Health Savings Account (HSA) Dependent Care FSA Description: Oversees the day-to-day work of the Payment Operations Department which includes the following ACH Origination, Wire Origination, Debit Card, Jack Henry Core Support, Q2 Online Banking, Treasury Management Solutions, Daily Processing functions of the bank . Supports each team member in day-to-day operations within their respective departments, while also completing Supervisors own daily tasks.

Requirements

High School graduation or equivalent.
Three years of directly related payment operations and core support experience, including, but not limited to Online Banking, Mobile Deposit, ATM Deposit, Remote Deposit Capture, Wire Transfers, Call First, ACH, Transaction Processing, Cash Management, Exception Item Processing, Debit Card First Pay, Fraud/Forgeries, Inclearing, Charge backs, and End of Day Processing.
Strong proficiency in Microsoft Outlook, Word, and Excel.
Familiar with bank equipment to include teller cash recyclers, coin counters, coin rollers, ATMs, safes, vaults, drive-thru equipment, etc.
General knowledge of data processing equipment.
Significant knowledge of many vendor products currently used within the organization.
Project management skills.
Ability to diplomatically, yet effectively, communicate verbally and in writing with all levels of Bank staff, customers, and other related parties.
Excellent organizational skills.
Ability to set priorities and deadlines within the general department priorities.
Strong attention to detail with a focus on accuracy and quality of work.

Nice To Haves

Bachelor's degree in business or related field.

Responsibilities

Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, directing job assignments, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, policies and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.
Explore customer needs and desires, identifying and presenting information on appropriate bank services, and customer consent to use the service. Promote cross-telling of all products and services.
Serve as administrator on department systems, assigning access/authority levels to users. Coordinate on-hold and after-hour/holiday recordings with the CIO/CSO and IT department.
Determine any operational challenges, as well as competitive changes within the area, which could influence banking services and growth; responsible for any vendor/product software and related updates. Develop and maintain all policies and procedures; responsible for board reporting, risk assessments, annual audits pertaining to department.
Report and communicate technical issues and problems to the IT department. Communicate other issues brought to the attention of the Customer Connect center to Management, Branches or other departments as necessary and appropriate.
Complete morning Core Support processing task each day, along with afternoon and EOD processing when necessary.
Process any TIB incoming adjustments as needed.
Monthly audit saving bonds for End of Year forms.
Generate, send, print customer statements according to statement cycle.
Generate and send Credit Bureau file reports to Trans Union, Equifax, and Experian.
Generate and send CP Insurance file bi-weekly.
Generate, print and send Account Analysis Statements.
Perform maintenance on all dormant accounts.
Perform monthly system saves and any corresponding errors.
Process Charge Off accounts according to loan officer list. Report Charged Off accounts to Chex Systems and Credit Bureau.
Respond to eOSCAR credit reporting disputes.
Create, print and mail tax files and send completed file to IRS.
Make tax reporting corrections and official tax form re-prints.
Create and maintain Remote Deposit Now policies and procedures. Handle RDN admin tasks, enroll new customer and train customers and employee on product.
In the performance of respective tasks and duties, this position must maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security, and Bank policies and procedures.
First National Bank’s (FNB) promotional materials may include photos, videos and other recordings taken in the workplace or at company-sponsored events. Acceptance of employment with FNB gives consent to such photos, videos and other recordings and these may be used in social media posts, newsletters and other promotional materials. No extra compensation or advance notice will be provided when recordings are made or published.
In compliance with all applicable regulations and Bank policies, this position is expected to successfully produce quality work within deadlines, with or without supervision; interact professionally with other employees, customers, and vendors, while always respecting the need for confidentiality of customer information. The employee will work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Furthermore, the employee is encouraged to actively represent the Bank to customers and the general public in ways that promote the integrity, validity, and mission of the Bank by participating in community organizations, events, and activities. The employee is also expected to maintain a commitment to continuing education in the banking field through self-study and both in-house and outside training opportunities in all applicable banking policies, procedures, and regulations.
Regular and punctual attendance is expected, and appropriate attire is required at all times, while either performing job functions or representing the Bank at outside events and activities.