Senior Digital Product Manager

About the position

We’re hiring a Senior Product Manager to lead the end-to-end patient journey across our mobile and web platforms. This person will own the product vision, strategy, and roadmap for how patients discover care, onboard, consult with providers, manage medications, and stay engaged. You’ll collaborate cross-functionally with engineering, design, clinical operations, pharmacy, marketing, and support teams to deliver high-trust, intuitive experiences that set the standard in digital health. This is an individual contributor role with high ownership leading a dedicated pod of engineers and designers.

Responsibilities

• Lead the product vision, strategy, and roadmap for all patient-facing experiences
• Define and own core metrics: activation, retention, refill completion, patient satisfaction, and health outcomes
• Own core patient flows across onboarding, provider consults, medication refills, and ongoing engagement — in close partnership with peers driving clinical, ops and fulfillment tooling
• Establish feedback loops and use qualitative/quantitative insights to drive product decisions
• Balance user experience, clinical quality, and operational efficiency while maintaining regulatory compliance
• Collaborate with cross-functional teams across clinical, engineering, design, pharmacy, marketing, and support
• Drive rapid prototyping, experimentation, and A/B testing to optimize flows and engagement
• Contribute to a strong, collaborative product culture, including mentoring junior teammates when relevant

Requirements

• 3 - 5 years of product management experience, including ownership of core mobile and consumer-facing products
• Deep empathy for users with an eye for detail and experience working through backend and ops constraints
• Proven ability to ship and iterate on complex product experiences in partnership with design and engineering
• Comfortable in ambiguous environments and skilled at creating clarity through strong writing and prioritization
• Excellent communication skills and ability to influence across clinical, technical, and business teams
• Experience making high-judgment decisions in regulated or high-trust domains (e.g., healthcare, fintech)
• Comfortable working full-time, in-office in our downtown San Francisco office

Nice-to-haves

• Experience building engagement loops, personalization features, or multi-sided platforms (e.g. marketplaces)
• Experience in digital health, pharmacy, or healthcare tech
• Familiarity with HIPAA, FDA, or other healthcare regulations

Benefits

• ALL MEALS CATERED – five days a week, breakfast, lunch and dinner professionally catered
• On-site Barista with unlimited espresso and matcha
• Transportation benefits to make commuting painless
• 401(k) match
• Unlimited PTO
• Fully covered life insurance
• Super primo medical dental and vision for our injury prone team
• Competitive Compensation – top-of-market salary and a generous equity package
• Prime Location – vibrant downtown San Francisco HQ