Senior Digital Product Owner, Cat Digital

Caterpillar•Peoria, IL

3d•$112,710 - $183,140

About The Position

Caterpillar is seeking an experienced Senior Digital Product Owner to join the Cat Digital Direct‑to‑Customer product management team, helping shape the future of customer experiences that drive awareness, purchase, and adoption of technology and VisionLink subscriptions across their entire fleet. Working closely with business partners and peer product, engineering and platform teams, you will lead digital experiences in VisionLink that transform and simplify customers’ day‑to‑day work with utilizing technology and advanced VisionLink feature sets. This begins with developing a deep understanding of user needs, workflows, and business objectives, and then leading integrated, cross‑product initiatives that translate those insights into compelling experiences and well-defined requirements, continuously validated through user and business feedback.

Requirements

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Software Product Management: Knowledge of software product management; ability to operate and manage software product development projects at all stages of the product development lifecycle.
User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.

Nice To Haves

Four-year Bachelor’s degree preferably in Computer Science, Information Systems, Communications, Engineering or related field or equivalent working experience
3+ years in digital product management, user experience, user research, digital strategy, or related function
Superb communication, presentation, storytelling, interpersonal, and analytical skills
Ability to work well within multiples teams including business/commercial partners, cross- product portfolio, development, and field facing arms of an organization – aligning differing viewpoints and priorities & objectives along the way
Strong accountability, planning, and organizational skills
Ability to consider multiple variables of a decision and prioritize accordingly in a fast-paced environment
Experience working in an Agile environment while simultaneously managing multiple priorities
Experience managing projects using Product Management and/or Agile software tools such as Aha, ProductBoard, Azure DevOps, JIRA, Team Services, Rally
Displayed understanding of common and emerging UX and user research methodologies/artifacts
Experience utilizing a variety of experience mapping techniques based on need (user story mapping, object mapping (OOUX), assumption mapping, etc.)
Professional experience with heavy equipment technology solutions, business applications, and/or fleet management.

Responsibilities

Drive product value by partnering with engineering to create, maintain, and prioritize a high-impact product backlog
Provide vision on what is to be built, domain knowledge, and direction in alignment with Cat’s goals and customer value
Take ownership for the success and quality of your product
Drive complex, cross-product initiatives by aligning priorities, defining the roadmap, and translating strategy into clear epics and features
Act as a connection point and orchestrator to integrate and align roadmaps and experiences across dependent product teams.
Ensure we have deep understanding of users and their processes (triggers, steps, roles, outcomes)
Help frame and plan new opportunities – articulating the problem or opportunity to be addressed, the impact, and assumptions and risks to be considered/mitigated
Build tight collaboration and understanding of stakeholder needs and business goals – at times facilitating solutioning and brainstorming activities to transform broad ideas and concepts into clear goal alignment and desired customer requirements/experiences.
Lead definition of major experience elements – covering the logic, structure, skeleton, and relationships of how an experience should come together across functions/domains