SEMCO - Senior Digital Solutions Centre Analyst

AltaGas Ltd. • Port Huron, MI

23h

About The Position

SEMCO - Senior Digital Solutions Centre Analyst The Senior Digital Solutions Center Analyst provides high-touch, business-facing support focused on delivering tailored digital solutions and optimizing user experiences. This role combines advanced technical expertise with proactive problem-solving to minimize disruptions and enable productivity. Acting as a trusted advisor, the Sr Analyst partners with stakeholders to implement long-term solutions, drive shift-left strategies, and contribute to engineering efforts that reduce support demand. You will: Deliver Executive-Level, White-Glove Support: Provide premium, personalized technology experiences for senior leadership and high-impact users, ensuring zero disruption and maximum productivity. Lead Solution-Oriented Service Delivery: Drive a culture of proactive problem-solving by identifying systemic issues and implementing sustainable, enterprise-level solutions rather than short-term fixes. Architect Automation and Zero-Touch Strategies: Design and implement advanced automation workflows to eliminate recurring issues, optimize processes, and enhance operational efficiency across the organization. Champion Shift-Left and Self-Service Enablement: Develop and expand self-service platforms, knowledge bases, and AI-driven support tools to empower end users and reduce dependency on manual intervention. Serve as Strategic Technology Advisor: Partner with business leaders to understand evolving needs, recommend innovative digital solutions, and align technology strategies with organizational goals. Resolve Complex, High-Impact Technical Challenges: Act as the escalation point for critical incidents, leveraging deep technical expertise to troubleshoot and resolve issues with minimal business disruption. Bridge Business and Technology Teams: Act as a senior liaison between stakeholders and IT teams, ensuring alignment on digital transformation initiatives and continuous improvement of support models. Drive Adoption and Change Management: Lead efforts to increase utilization of collaboration platforms, digital tools, and automation solutions through targeted training, engagement, and advocacy. Maintain Advanced Technical Expertise: Stay ahead of emerging technologies, enterprise applications, and hardware trends, providing thought leadership and guidance on future-state digital strategies. Mentor and Develop Junior Analysts: Provide coaching, training, and knowledge-sharing to elevate team capabilities and foster a culture of innovation and excellence. You have: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience) 7-10 years of experience in deskside or customer support, with a focus on high-touch, solution-driven service delivery. ITIL or relevant end-user computing certifications are advantageous. Advanced Customer Experience Leadership: Demonstrates a strong customer-first mindset with the ability to anticipate needs, deliver premium support, and influence technology adoption across the enterprise. Expertise in Automation and Shift-Left Strategies: Proven experience architecting zero-touch workflows, leveraging scripting and automation tools to eliminate recurring issues and optimize operational efficiency. Senior-Level Technical Troubleshooting: Serves as the escalation point for complex, high-impact technical problems, applying deep diagnostic skills and advanced methodologies to ensure rapid resolution with minimal disruption. Strategic Communication and Stakeholder Engagement: Builds strong partnerships with business leaders, translates technical concepts into actionable insights, and drives alignment between IT and organizational objectives. Comprehensive Knowledge of Enterprise Technologies: Advanced proficiency in collaboration platforms, productivity suites, automation frameworks, and IT service management best practices to support digital transformation initiatives. ServiceNow Governance and Optimization: Oversees queue management at scale, ensures SLA compliance, and leverages analytics and reporting to identify trends, improve workflows, and enhance service delivery. Ability to be on call and travel required Compensation: We offer a competitive salary range of $80,200 - $115,975 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off. You’ll be part of a diverse and inclusive team that values safety as a cornerstone of our success. Military veterans and candidates from diverse backgrounds are strongly encouraged to apply. Why AltaGas? At AltaGas, we’re committed to delivering energy responsibly and sustainably. We foster innovation, collaboration, and continuous improvement—and we’re looking for leaders who are passionate about building smarter, more connected infrastructure. #LI-KG1 For Canadian hires: AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law. For U.S. hires: WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role. U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law. AltaGas is a leading energy infrastructure company with a footprint in some of North America’s most strategic energy markets. Our strategy is simple: to leverage the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses, and to new markets around the world.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 7-10 years of experience in deskside or customer support, with a focus on high-touch, solution-driven service delivery.
• Advanced Customer Experience Leadership: Demonstrates a strong customer-first mindset with the ability to anticipate needs, deliver premium support, and influence technology adoption across the enterprise.
• Expertise in Automation and Shift-Left Strategies: Proven experience architecting zero-touch workflows, leveraging scripting and automation tools to eliminate recurring issues and optimize operational efficiency.
• Senior-Level Technical Troubleshooting: Serves as the escalation point for complex, high-impact technical problems, applying deep diagnostic skills and advanced methodologies to ensure rapid resolution with minimal disruption.
• Strategic Communication and Stakeholder Engagement: Builds strong partnerships with business leaders, translates technical concepts into actionable insights, and drives alignment between IT and organizational objectives.
• Comprehensive Knowledge of Enterprise Technologies: Advanced proficiency in collaboration platforms, productivity suites, automation frameworks, and IT service management best practices to support digital transformation initiatives.
• ServiceNow Governance and Optimization: Oversees queue management at scale, ensures SLA compliance, and leverages analytics and reporting to identify trends, improve workflows, and enhance service delivery.
• Ability to be on call and travel required

Nice To Haves

• ITIL or relevant end-user computing certifications are advantageous.

Responsibilities

• Deliver Executive-Level, White-Glove Support: Provide premium, personalized technology experiences for senior leadership and high-impact users, ensuring zero disruption and maximum productivity.
• Lead Solution-Oriented Service Delivery: Drive a culture of proactive problem-solving by identifying systemic issues and implementing sustainable, enterprise-level solutions rather than short-term fixes.
• Architect Automation and Zero-Touch Strategies: Design and implement advanced automation workflows to eliminate recurring issues, optimize processes, and enhance operational efficiency across the organization.
• Champion Shift-Left and Self-Service Enablement: Develop and expand self-service platforms, knowledge bases, and AI-driven support tools to empower end users and reduce dependency on manual intervention.
• Serve as Strategic Technology Advisor: Partner with business leaders to understand evolving needs, recommend innovative digital solutions, and align technology strategies with organizational goals.
• Resolve Complex, High-Impact Technical Challenges: Act as the escalation point for critical incidents, leveraging deep technical expertise to troubleshoot and resolve issues with minimal business disruption.
• Bridge Business and Technology Teams: Act as a senior liaison between stakeholders and IT teams, ensuring alignment on digital transformation initiatives and continuous improvement of support models.
• Drive Adoption and Change Management: Lead efforts to increase utilization of collaboration platforms, digital tools, and automation solutions through targeted training, engagement, and advocacy.
• Maintain Advanced Technical Expertise: Stay ahead of emerging technologies, enterprise applications, and hardware trends, providing thought leadership and guidance on future-state digital strategies.
• Mentor and Develop Junior Analysts: Provide coaching, training, and knowledge-sharing to elevate team capabilities and foster a culture of innovation and excellence.

Benefits

• health insurance
• retirement plans
• paid time off
• competitive pay
• incentive bonus plans
• holiday pay
• 401K matching
• medical, dental and vision coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level