Senior Director, Business Development

Five9 • San Ramon, CA

21h • Hybrid

About The Position

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Own and drive the relationships with our WEM partners, including strategic direction, alignment with internal stakeholders, key input to pricing, contracts and amendments. Accelerate and increase conversion of partner-influenced opportunities—especially WEM and Select ISVs—by orchestrating late-stage execution without taking primary deal ownership from Sales. Reporting & Scope: Reports to VP, Strategic Partner Alliances. Global remit with initial North America focus. Supports Power of 3 tri-plays as needed. Key Outcomes & KPIs: Influenced ACV closed Win-rate uplift vs baseline Cycle-time reduction (Stage 3→Close) New logo count from partner-sourced pipeline Timely turn around on contract amendments and pricing adjustments

Requirements

• 12+ years enterprise SaaS sales/overlays
• Expert in late-stage mechanics
• Metrics-driven
• Strong cross-functional communication
• Comfortable with coopetition dynamics

Responsibilities

• Run weekly Deal Desk clinics
• Build/coach Mutual Close Plans
• Exec mapping and joint checkpoints
• Align commercial terms and contacts (discounts, royalties, SPIFFs) with Ops/Legal
• Deliver late-stage enablement if needed
• Maintain partner-influenced forecast & dashboard
• Conduct post-mortems/op reviews

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed